Jersey Watch: Sales & Customer Growth Lead

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Overview of the Position

Jersey Watch is actively seeking a Sales & Customer Growth Lead to join their dynamic remote-first team. As a key member of this innovative company, you will have a unique opportunity to lead customer growth efforts within the organization. This position is a full-time role and allows you to work from anywhere in the world. You will be the first dedicated sales representative in the company, providing you with significant autonomy and responsibility.

About Jersey Watch

Founded to support youth sports organizations, Jersey Watch is a comprehensive software platform that assists thousands of volunteer-run leagues and clubs across the United States. The platform streamlines processes such as website management, registration, payments, schedules, and communication, all consolidated into one user-friendly space. Jersey Watch operates with a remote-first approach, emphasizing product-led growth and close interaction with customers, which makes the role of the Sales & Customer Growth Lead not only crucial but also impactful.

Responsibilities of the Role

As the Customer Growth Lead, you will engage with customers at various stages of their journey, from initial discovery to conversion. Your day-to-day activities will include:

• Owning inbound sales: You will manage trial signups, demo requests, and email inquiries. This includes running discovery calls and providing product walkthroughs tailored for league administrators, coaches, and club directors.

• Developing relationships: You will cultivate partnerships with a broad spectrum of volunteer sports administrators across the U.S. and Canada, which is vital to broadening the reach of Jersey Watch.

• Sourcing and closing new customers: You will be responsible for identifying new customers through outbound campaigns, assisted by company leadership. This involves finding lead lists, crafting outbound email campaigns, and executing strategies to recruit new clients.

• Converting self-serve users: A significant part of your role will be proactively engaging with active trial accounts to identify potential leads that are ready to convert, guiding them through the registration process, payment setup, and assisting them to reach a successful go-live.

• Sales consultancy: It is essential to understand the structures of various organizations—whether they are recreational leagues, travel clubs, or multi-sport associations—and effectively align Jersey Watch's offerings with their unique needs.

• Partnering with Customer Care: Collaborating closely with the Customer Care team ensures that new organizations are adequately supported and set up for success. This also involves stepping in to assist your customers with onboarding or troubleshooting.

• Providing product feedback: You will play a vital role in informing the product and marketing teams about recurring objections, feature gaps, and friction points, thus driving continuous improvement of the company's offerings.

  

• Maintaining order: Keeping a clean pipeline in the CRM, tracking activity, and meeting weekly and monthly goals are critical to your success in this role.

• Shaping the sales playbook: As the first member of the sales team, your insights will directly influence scripts, sequences, pricing discussions, and the transition of customers to Customer Care.

Skills and Experience Required

To thrive in this role, Jersey Watch is looking for candidates who embody the following characteristics:

• A natural curiosity and excellent listening skills.
• Strong communication abilities, comfortable engaging over the phone, video calls, and email. Clear writing skills are a must.
• An organized and self-directed approach to managing your pipeline in a remote work setting is crucial.
• An empathetic and patient nature, as you will be working with volunteers balancing their commitments.
• A coachable mindset, eager for feedback and willing to share learning experiences with the team.
• A strong fit with Jersey Watch’s company values, found on their website.
• Prior sales experience of at least two years is required, alongside a readiness to make an immediate impact.

Preferred Qualifications

Candidates with the following qualifications will be considered for additional advantages:

• Experience in youth sports, whether as a player, coach, referee, parent volunteer, or board member.
• Prior involvement in sales or customer success, notably within roles such as Sales Development Representative (SDR), Business Development Representative (BDR), retail, or hospitality.
• Familiarity with product-led growth and self-serve SaaS products.

Salary and Benefits

While the salary specifics have not been disclosed, the company does offer a competitive base salary with commission structure, along with various benefits such as health coverage, paid time off, and a coworking stipend. Additionally, the company provides medical, dental, and vision insurance, retirement benefits with a 100% match up to 3%, and a MacBook Air with accessories for remote work. Team bonding activities and monthly stipends further emphasize the supportive and thriving culture at Jersey Watch.

In conclusion, the Sales & Customer Growth Lead role at Jersey Watch presents a compelling career opportunity for those interested in sales and customer engagement, particularly within the youth sports sector. This position not only allows for flexibility and autonomy but also encourages professional growth within a mission-driven organization.

This job offer was originally published on weworkremotely.com