VP of Field Service and Implementation

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Role Overview

Daniels Health is hiring a Vice President of Field Service and Implementation. This role is geared towards candidates who are eager to take on a leadership position within the company, focusing on optimizing field service operations across a network of hospitals and ensuring customer satisfaction as well as operational efficiency. This is a newly created position, signifying the company's commitment to enhancing its service delivery and implementation processes.

Key Responsibilities

The VP will be tasked with a variety of responsibilities, which include:

• Leading, mentoring, and developing high-performing Field Service and Implementation teams, ensuring that they focus on proactivity and exceptional service.
• Driving organizational activities aimed at achieving measurable business improvements that elevate service standards and operational capabilities.
• Managing day-to-day operations of field services, ensuring optimal performance and quality of service delivered.
• Developing and handling budgets related to the Field Service and Implementation areas to secure resource allocation and cost control.
• Serving as the primary contact for escalated issues, thus ensuring timely resolution of challenges faced by the team.
• Creating and executing risk management strategies to mitigate potential problems in field service and implementation operations.
• Collaborating with Sales and Operations to support national growth initiatives and account management strategies.
• Addressing employee relations concerns as necessary, which includes managing policy violations and other staff-related issues.
• Enhancing service schedules to align with customer needs and ensuring that team availability aligns with operational demands.
• Identifying processes for improvement aimed at enhancing efficiency, reducing costs, and improving service quality.
• Ensuring continuous training for Field Service staff is provided across the entire organization.
• Conducting routine checks with customer staff to validate service quality and resolving identified issues at the facility level.
• Monitoring customer stock levels and performing necessary walk-throughs for optimal site functionality.
• Being available for service emergencies when they arise.
• Supporting the development and refinement of pre-planning processes for customer implementation needs.

Skills and Qualifications

The ideal candidate for this role should possess the following skills and qualifications:

• 10+ years of experience in service operations, with at least 5 years in a senior leadership role; experience in the healthcare industry is advantageous.
• A proven track record of driving operational excellence and maintaining high customer satisfaction levels.
• Strong communication and interpersonal skills, making the candidate adept at problem-solving and strategic thinking.
• Exceptional commercial aptitude and the ability to manage budgets effectively, focusing on financial performance.
• A hands-on strategic leader who can balance big-picture thinking with attention to detail.
• A dedication to operational support for teams who may require working weekends and holidays.
• Excellent ability to multi-task and perform under pressure within a dynamic and fast-paced environment.
• A flair for establishing and maintaining relationships with internal staff, customers, and third-party vendors.

Physical Requirements

Candidates must also be prepared to meet certain physical requirements for the role, which include:

• Lifting containers weighing up to 40 lbs and pushing/pulling wheeled transporters or palletized products weighing approximately 300 lbs.
• Able to travel up and down stairs, occasionally walking up to two miles a day and standing for extended periods.
• Working near hospital personnel, sensitive medical equipment, and patients.

Additional Requirements

This position involves regular travel to various hospital locations, with a willingness to travel between 1-3 hours daily and on occasion up to 5+ hours depending on support needs.

This position offers an exciting opportunity to join a forward-thinking team that is committed to innovation and excellence in the healthcare service sector. With a focus on leadership, operational efficiency, and customer satisfaction, candidates will be able to make a significant positive impact in their role.

This job offer was originally published on himalayas.app