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Newspack is a venture under the Automattic umbrella, which aims to empower small and medium-sized news organizations. Their mission is to help these institutions publish impactful stories, cultivate a dedicated audience, and navigate a path toward financial sustainability, particularly during these challenging times for local journalism. In almost five years of operation, Newspack has successfully launched over 250 publications, establishing a vibrant community of more than 1,500 publishers, editors, and producers committed to fostering journalism in their respective communities.
The company is currently expanding its commercial team and is in search of a Technical Account Manager (TAM). This role is especially suited for an individual who resonates with Newspack's mission and recognizes the opportunities present in the publishing realm. The TAM will engage directly with a diverse team of small- and medium-sized news publishers, overseeing their transition onto the Newspack platform.
As a Technical Account Manager, the primary duties will include:
Migration Support: Assisting news publishers in migrating their websites to WordPress and utilizing the Newspack platform for launch.
Troubleshooting: Addressing technical issues and editor-facing challenges that the publishers may encounter.
Feature Optimization: Working with the publishers to effectively leverage and optimize the features of Newspack.
Best Practices: Promoting and driving the adoption of the best practices in digital news publishing and monetization.
Collaborative Product Development: Working alongside product engineers to refine the Newspack product based on user experiences and feedback.
Customer Relationship Management: Establishing close connections with customers, gaining insights into their operational and technical challenges to help them extract maximum value from the services provided.
Candidates applying for this role can expect to demonstrate:
A passion for creating positive impact in the world of journalism, specifically through the rapid deployment of high-profile sites and helping newsrooms control their online narrative.
Proven ability to build long-term relationships with clients and internal teams, establishing themselves as a trusted partner.
Project management skills, where managing timelines and collaborating with various stakeholders—from engineers to sales executives—is essential.
Familiarity with tools that track customer interactions and analyze customer health metrics.
An aptitude for evaluating customer engagement levels to provide valuable feedback for product improvement.
Strong problem-solving and conflict resolution skills, combined with the ability to manage risk in high-stakes scenarios.
Experience working with WordPress or similar web technologies.
A bonus would include any background in software development and architecture, though coding is not required for this position.
The role offers an attractive salary range of $73,000 to $130,000 USD. It is essential to note that these salaries are standard globally and are adjusted to be paid in local currencies. Automattic emphasizes financial clarity by offering competitive base salaries without convoluted variable components.
Additionally, employees benefit from a fully remote work arrangement, alongside an open vacation policy, contributing to a flexible work-life balance. A detailed catalog of benefits is available, showcasing how the company supports its global workforce.
Automattic is notable for its diverse workforce, boasting over 1700 employees globally who communicate in various languages while unified by the mission of democratizing publishing, commerce, and messaging. The company commits itself to creating an equitable society and continuously enhances tools that allow individuals to share their stories and manage communications effectively.
Their commitment to open source development reflects their core values, and the majority of their projects are available under the GPL (General Public License). Automattic strives to foster an inviting environment that respects diversity and offers equal employment opportunities regardless of a candidate's race, gender, or background.
In summary, the role of Technical Account Manager at Newspack within Automattic is a unique opportunity to have a significant impact on small and medium-sized news organizations. With responsibilities centered on customer relationship management, technical support, and product development within an innovative organization committed to transforming journalism, this role presents a significant opportunity for growth and contribution. Candidates passionate about utilizing technology to improve local journalism should consider applying to harness their skills within a dynamic and supportive company culture.
This job offer was originally published on himalayas.app
April 10, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
