Staff Network Operations Engineer - Load Balancers - F5 - Nginx - Federal

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Job Overview

The position of Staff Network Operations Engineer at ServiceNow focuses primarily on managing Load Balancers, particularly with leading technologies like F5 and NGINX. The role is crucial as it supports U.S. Public Sector customers, ensuring they have reliable and effective cloud networking services. The engineer will be part of a team that manages global cloud infrastructure, delivering application traffic efficiently to the customer base.

Responsibilities

The core responsibilities of this role include:

• Operating and maintaining ServiceNow’s cloud network infrastructure, which encompasses a range of systems like backbone routing, VPN services, and application delivery controllers.
• Troubleshooting and resolving network issues, including urgent operational events, which requires proactive monitoring.
• Engaging in a 24/7 on-call rotation to respond to network operations.
• Maintaining software-defined infrastructure using automation tools such as Ansible and GitLab.
• Performing software upgrades, version control, and security patching across production systems.
• Analyzing network metrics like capacity and latency to prevent outages.
• Collaboratively working with the Site Reliability Engineering (SRE) team to improve operational reliability and processes.
• Documenting all infrastructure and automation processes thoroughly, and providing insights for infrastructure architects.
• Participating in change management processes and contributing to design discussions for new initiatives.

Required Skills

Candidates should possess the following skills and qualifications for the Staff Network Operations Engineer role:

• A minimum of 4 years of experience in network operations or infrastructure engineering, particularly supporting large-scale distributed systems.
• Strong hands-on experience with load balancers (such as F5 and NGINX), as well as routing, switching, and security devices in production settings.
• Solid knowledge of network protocols and services, including TCP/IP, BGP, DNS, and VPNs.
• Experience managing hybrid and public cloud environments like AWS, GCP, and Azure.
• Proficient in Linux systems administration and troubleshooting.
• Familiarity with container technologies like Docker and Kubernetes is preferred.
• Capable of scripting in languages such as Python or Bash for automation.
• An understanding of change management processes in high-availability production environments and effective problem-solving skills.

Salary and Benefits

The salary for this position ranges from $125,300 to $213,100. Compensation varies based on skills, qualifications, and location. Other benefits would typically include variable compensation based on performance, health plans, flexible spending accounts, a 401(k) plan with company match, and participation in equity programs like Employee Stock Purchase Plans (ESPP). ServiceNow emphasizes the importance of work-life balance, offering flexible time away plans and family leave programs, which are tailored to enhance employee well-being.

Work Environment

The position supports remote work arrangements, consistent with the flexible approach ServiceNow employs for their distributed workforce. The company emphasizes a culture built on trust and flexibility, categorizing work personas based on job requirements and operational needs. Employees can expect a supportive environment that emphasizes diversity, equity, and inclusivity.

Qualifications for Application

Applicants for this position must meet federal requirements specified by the company, which include:

• Only U.S. citizens, naturalized citizens, or permanent residents holding a green card may apply.
• Candidates are subject to background checks, including credit checks, criminal history assessments, and drug testing, where required.

Conclusion

The Staff Network Operations Engineer role at ServiceNow presents an exciting opportunity for skilled engineers to work within a fast-paced and innovative environment that supports the U.S. Public Sector. With a robust compensation package, opportunities for professional growth, and the chance to contribute to significant networking solutions, this position is ideal for those looking to make a meaningful impact in the realm of cloud networking and operations.

This job offer was originally published on himalayas.app