Senior Product Manager, AI Platform & Ecosystem

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Overview

The job opportunity available is for a Senior Product Manager, AI Platform & Ecosystem at Zillow. This role is pivotal as it focuses on developing the AI capabilities of the Follow Up Boss (FUB) platform, which is integral to how real estate teams utilize tools to enhance their productivity and client experience.

About the Team

Follow Up Boss, a key player under the Zillow Group, is known for its robust Customer Relationship Management (CRM) system tailored specifically for high-performing real estate teams. The platform serves over 100,000 agents and is committed to enhancing how real estate professionals conduct their business.

The mission at Follow Up Boss is straightforward: assist agents in delivering exceptional client experiences while streamlining their operations to secure more deals efficiently. The team involved in this role focuses on building next-generation AI platform capabilities intended to simplify tasks for agents, allowing them to focus more on relationships and less on navigating complex software systems.

Role of the Senior Product Manager

The Senior Product Manager will take the lead in shaping how AI functionalities operate within the Follow Up Boss ecosystem. This responsibility includes:

• Defining platform capabilities: Responsible for the strategic evolution of AI assistants, workflows, and integrations that interact reliably and scalably with Follow Up Boss.
• Connecting AI systems: Establishing clear tools and patterns for internal and external AI systems to interface effectively with FUB data and actions.
• Shaping AI intelligence: Enhancing the capability of AI to understand agent and lead activities by improving data quality, signal processing, and summarization techniques.
• Personalization: Leading efforts in building memory capabilities that will make AI interactions over time more tailored and useful.
• Collaborative approach: Working closely with engineering, AI/ML, design, and product teams to evaluate trade-offs, design solutions, and iteratively develop products.
• Aligning stakeholders: Ensuring that the team is aligned by communicating strategic decisions and roadmap priorities clearly across various teams and leadership.
• Vision contribution: Adding to the long-term vision of AI capabilities in product experiences across various platforms and device surfaces.

Required Skills and Qualifications

For candidates considering this position, the following skills and experiences are highly sought-after:

• Product management experience: A minimum of 5 years in product management, preferably in technically complex areas including AI, platform, or infrastructure domains.
• Technical fluency: A strong ability to engage with engineering teams about APIs, integrations, data models, and system decisions with confidence.
• Experience with AI products: Understanding how AI tools, context, evaluation, and reliability work in real-world applications is vital.
• Systems-oriented mindset: The capability to think beyond individual features and design comprehensive solutions that cater to diverse use cases.
• Metrics and Data: Proven ability to define success metrics, apply data to evaluate impact, and make informed product decisions in uncertain environments.
• Communication Skills: Excellent communication abilities to translate complex content into actionable strategies, effective documentation, and coordinated execution.
• Judgment and Bias for Action: Demonstrating strong judgment while balancing speed and quality in a fast-paced environment.
• Knowledge of CRMs: Familiarity with CRMs, B2B SaaS, and workflow automation is a plus.

Salary and Benefits

The position is classified as a full-time remote role, with specific salary details based on geographic location within the U.S. The salary ranges are as follows:

• For locations in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington, and Washington DC, the base salary ranges from $148,600 to $237,400 annually.
• For states such as Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont, the range is $141,200 to $225,600 annually.

In addition to a competitive base salary, this role includes eligibility for equity awards, which are determined by factors like experience and performance. The company emphasizes that employees will not receive a salary below the state threshold for exempt workers.

Company Culture and Values

Zillow is on a transformative journey to redefine how individuals navigate the real estate market. The organization emphasizes innovation, inclusivity, and engagement, and it has been recognized among the top workplaces in the United States. It was ranked in FORTUNE’s 100 Best Companies to Work For® and noted in the PEOPLE Companies That Care® 2025 list. This fosters an environment where employees are encouraged to grow and innovate.

Zillow is committed to providing equal employment opportunities, ensuring a diverse and inclusive workplace. Candidates with non-traditional backgrounds are encouraged to apply, bringing unique skills and perspectives that align with the company’s values.

In summary, this job offer for a Senior Product Manager at Zillow represents a significant opportunity for professionals vested in technology and product management, particularly within the AI domain, looking to make an impact in the real estate sector.

This job offer was originally published on himalayas.app