Director, People Operations

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Overview

Modusagency, a digital consulting firm headquartered in New York City, is seeking a Director of People Operations to join its Operations team. This position is an essential role within the company, responsible for a range of HR-related initiatives that emphasize company culture and operational efficiency. This role is vital for supporting Modusagency's goal of creating impactful digital experiences by fostering a supportive environment for employees.

Job Responsibilities

The Director of People Operations will lead several key functions within the HR domain:

• Recruiting and Onboarding: The director will spearhead recruiting efforts, ensuring that the onboarding process is streamlined, engaging, and welcoming for new employees.

• Performance Management: Overseeing performance and engagement programs, the director will ensure that team members are aligned with Modus's strategic goals, supporting employees' professional growth and satisfaction.

• Payroll Management: The director will supervise bi-weekly payrolls, ensuring accuracy and timely delivery to employees.

• Building Trust: Developing strong relationships with team members at all levels is crucial, fostering a collaborative environment within the team.

• Company Culture: The role entails championing and curating the company culture, while also driving Diversity, Equity, Inclusion, and Accessibility (DEIA) initiatives throughout the employee experience.

• Metrics for Improvement: Utilizing metrics to enhance operational performance and management of all related programs, reflecting a commitment to continuous improvement.

• Defining Workflows: The director will be responsible for defining and overseeing business workflows, identifying areas for enhancement or automation.

• Feedback Communication: Nurturing healthy feedback communication patterns among teams is essential for maintaining a constructive workplace environment.

• Employee Training: Ongoing training and support for managers in handling employee matters will be part of the director's purview.

• Leading Teams: Managing the People Operations team directly, collaborating with members based in different geographical regions, including the Philippines and Latin America.

• Benefits Management: The director will also oversee employee benefit programs and maintain employee files in collaboration with legal partners as necessary.

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Qualifications

To be successful in this role, candidates must meet the following criteria:

• A minimum of 7 years of experience in People Operations/HR, ideally within a professional services context.

• Proven track record in scaling teams, developing a strong company culture, achieving high employee engagement, and maintaining low attrition rates in fast-paced environments.

• Comprehensive knowledge of employment law, benefits programs, payroll systems, and best practices across the talent lifecycle.

• Experience managing Professional Employer Organizations (PEOs) and familiarity with retirement service providers.

• Understanding the complexities of hiring for growth and leveraging contractors or outsourced resources when necessary.

• Demonstrated passion for building DEIA initiatives, striving for an environment that promotes employee development and happiness.

• Exceptional interpersonal communication skills and the ability to maintain strong, trustworthy relationships even in complex and sensitive situations.

• Practical experience with day-to-day People Operations and the capacity to drive larger strategic initiatives.

Workplace Environment and Benefits

Modusagency prides itself on offering a supportive and inclusive workplace conducive to professional development. Ideal candidates will be self-motivated and enjoy collaborating with a diverse group of talented individuals. The organization offers attractive benefits that include:

• Competitive salary (exact figures not provided in the job description)

• A premium health care plan, ensuring employees have access to quality medical services.

• Opportunities for continued education through training courses and certifications in relevant fields.

• A chance to work with cutting-edge technologies, reinforcing Modus’s commitment to innovation and operational excellence.

Conclusion

The Director of People Operations at Modusagency presents a significant opportunity for experienced HR professionals looking to make a tangible impact within a growing, digitally oriented company. With a focus on people and culture, the successful candidate will contribute to the overall mission of transforming businesses into their best versions, aligning both company and employee goals for mutual success.

This job offer was originally published on remotive.com