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Quince is a forward-thinking retail and technology company launched with a mission to disrupt the prevailing notion that high-quality items should have exorbitant costs. It aims to offer products of equal or superior quality at significantly lower prices than luxury brands.
Quince adopts a customer-first approach where satisfaction reigns supreme. Their commitment to high quality is attested by their use of premium materials and rigorous production standards. They focus on essential design, eschewing fleeting trends to bring value to their customers. The company prides itself on price transparency, ensuring fair deals for customers and factory partners alike. Quince's dedication to environmental and social responsibility emphasizes the use of sustainable materials and ethical labor practices.
The positions open at Quince are centered on the role of an AI Content Creator. This position is aimed at improving existing AI-driven platforms and systems, enhancing efficiency, accuracy, and customer experience. Applicants should be prepared to tackle both strategic and technical challenges in a collaborative environment.
The selected candidate will have various responsibilities, including but not limited to:
Enhancement of Gladly Answers: Managing the Gladly Answers platform, improving knowledge management for customers and agents. Responding to requests with a strict turnaround time ensures that no queries remain unanswered within the day.
Gen AI Resolution Rate Improvement: Regular monitoring, analyzing data, and suggesting enhancements activities to improve accuracy of AI-driven resolutions through SMS and chat interfaces.
Self-Service Deflection Optimization: Reviewing the Help Center's self-service features, identifying improvement areas, and implementing strategies to enhance overall support efficiency.
Email Sidekick Gap Analysis and Implementation: Assessing existing gaps in the Email Sidekick framework and creating a plan to bolster email resolution rates through automation.
Customer Support for New Market Launches: Ensuring that the Help Center and Knowledge Base are timely updated to reflect the new market requirements.
To be successful in this role, the applicant should possess the following competencies:
Content Writing & Editing: A strong ability to write and edit content, ensuring clarity and adherence to brand voice.
Technical Skills: Proficiency in developing AI transactional threads and utilizing automation tools is essential.
Analytical Skills: Must be data-driven, with an aptitude for making data-informed decisions.
Collaboration and Communication: Strong teamwork skills are vital, as this role requires close interaction among multiple teams.
Minimum qualifications include:
Compensation for this position ranges between $35 to $40 USD per hour. This rate is reflective of both market indicators and the candidate's background, experience, and the specific responsibilities associated with the role. There may be bonus eligibility based on the individual’s contributions towards the company's strategic goals.
Quince is committed to ensuring a safe and secure recruitment process. They encourage applicants to be wary of potential fraud. Communication during the recruitment phase is mainly conducted through official email channels, with no solicitation of personal data required initially. Interviews are handled via credible platforms such as Google Meets or Zoom and will not occur through other messaging services. All job offers are merit-based and confirmed through written communication, helping to prevent fraudulent activities.
In conclusion, the open position at Quince for an AI Content Creator offers a unique opportunity to contribute to an innovative team focused on customer experience enhancement. The ideal candidate will have a blend of analytical, technical, and writing skills, allowing them to navigate the evolving landscape of customer support automation effectively. By adhering to the company’s values of quality, customer satisfaction, and sustainability, the candidate will not only further their career but also help bridge the gap between technology and the customer experience.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
