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Simplyhealth, a innovative health company based in the UK, is on a mission to revolutionize healthcare access with affordable and effective solutions. With a focus on empowering individuals to take control of their health, Simplyhealth prides itself on being a certified B Corp, dedicated to making a positive impact on communities and the environment. The company is currently seeking a Clinical Services Manager located in Andover, Hampshire.
As a Clinical Services Manager, you will play a pivotal role in leading a dedicated team that provides expert support to member dentists and their patients. You will also support key business functions, ensuring that the company meets its goals and maintains high standards of service delivery. This position involves a blend of management, clinical knowledge, and customer service skills.
In this role, you will not only manage but also mentor your team, ensuring consistency and professionalism in dealing with patient complaints and queries. Your job will require sound judgment and decision-making skills, as you will guide the handling of regulated complaints and navigate complex clinical disputes.
You will be responsible for various tasks critical to the operation of Simplyhealth’s Clinical Services:
Manage Clinical Services Hybrid Teams: Oversee the team focused on resolving patient and dentist communications.
Complaint Management: Ensure the timely handling of regulated complaints while maintaining professional standards and adhering to best practices.
Risk Mitigation: Identify and rectify any potential risks in member practices to safeguard the company’s reputation and retain patient numbers.
Quality Program: Facilitate the provision of practice visits aligned with the quality program and determine support needed for practices in challenging situations.
Regulatory Compliance: Respond to all regulatory queries and inquiries that arise in the business.
Team Development: Line manage team members, fostering an environment that aligns with the company’s values and promotes personal and professional growth.
Strategic Support: Provide clinical insights and guidance to internal teams, ensuring quality service delivery across all departments.
To be successful in the Clinical Services Manager role at Simplyhealth, applicants should have the following qualifications and skills:
Extensive knowledge of clinical services and healthcare practices.
Strong management skills, including experience in leading a team in a healthcare environment.
Proficiency in handling regulated complaints and conflict resolution.
Excellent communication skills to ensure effective interactions between patients and dental teams.
Capacity for robust decision-making and ability to navigate complex situations with sensitivity.
Background in healthcare regulation and compliance will be advantageous.
The salary range for this position is between £44,000 and £48,000 annually, which reflects the level of responsibility and expertise required for the role.
By joining Simplyhealth as a Clinical Services Manager, you will be part of a forward-thinking company that values its employees and promotes innovative healthcare solutions. The role offers a unique opportunity to directly impact the quality of service provided to patients and dental practices.
In addition to a competitive salary, Simplyhealth provides an engaging work environment, career development opportunities, and a commitment to employee well-being. Your efforts in this role can help shape the future of healthcare in the UK, making it more accessible and effective for everyone.
If you are a passionate healthcare professional looking to lead a dedicated team while making a positive impact on the community, consider applying to Simplyhealth for the Clinical Services Manager position. This is an exciting opportunity to be at the forefront of healthcare innovation and to support the well-being of countless individuals across the UK.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
