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Degreed stands as an innovator in the field of upskilling and lifelong learning. They aim to fuel both personal and professional growth by providing a platform that integrates various learning resources including Learning Management Systems (LMSs), courses, articles, and real-world insights into skills. The role of Client Success Director – Strategic Accounts is pivotal, focusing on driving value for high-value clients through strategic implementation of Degreed's offerings.
The Client Success Director is responsible for ensuring that clients derive measurable business impact from their investments. This involves:
Managing strategic relationships: The position includes managing relationships with Degreed’s most strategic clients. Ensuring that these relationships thrive requires a deep understanding of client goals and diligent alignment with Degreed’s solutions.
Driving ROI: The role prioritizes the creation of strategies that help clients realize tangible ROI. This includes the development of tailored strategies that leverage data and analytics.
Collaborating across teams: Working closely with Sales, Product, Marketing, and Professional Services to ensure that client needs are met effectively is essential. Effective collaboration enhances the chances of renewals and expansions within client accounts.
Leading executive conversations: Sharing insights and success stories with clients at the executive level helps reinforce the long-term business value provided by Degreed.
Data analysis: The role involves continuous assessment of usage trends and business outcomes, utilizing this data to guide decisions and enhance client success.
Candidates applying for the Client Success Director role are expected to possess a blend of strategic, analytical, and interpersonal skills:
Strategic Consulting & Business Acumen: The ability to distill client objectives into actionable strategies that result in measurable business impact is crucial.
Executive Stakeholder Management: Proven experience in developing trustful relationships with senior leaders helps influence decision-making processes positively.
Cross-Functional Collaboration: A successful candidate will have experience working in tandem with different departments, ensuring that tailored solutions are developed and successful implementation is executed.
Data-Driven Decision-Making: Strong analytical skills to evaluate adoption trends and metrics will guide client recommendations.
Problem-Solving & Adaptability: The ability to foresee client needs and adapt strategies accordingly ensures long-term success.
Degreed provides a flexible work environment, accommodating both remote and hybrid arrangements tailored to the specific role. Some locations may require employees to collaborate virtually using tools like Zoom and Slack, while remaining committed to an inclusive culture that acknowledges diverse perspectives.
The company provides a comprehensive benefits package designed to support employees' well-being, development, and career success. Emphasis on diversity and inclusion is central to their mission, and they cultivate a culture where collaboration and open communication are valued.
Degreed prioritizes inclusivity and offers reasonable accommodations for applicants with disabilities throughout the hiring process. They also encourage applications from qualified individuals with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance.
The role of Client Success Director at Degreed represents a significant opportunity to impact client success and organizational transformation through learning and development. The ideal candidate will be passionate about leveraging their skills to foster strong client relationships while cultivating a culture of continuous improvement and success.
Overall, if you have a passion for driving change through upskilling and workforce transformation and meet the qualifications outlined in the job description, consider applying for this impactful position.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
