Twilio: Senior Engineering Manager V&V Media

Company Overview

Twilio, headquartered in Ontario, Canada, operates with a fully remote-first culture. The organization has a stated mission to revolutionize the way communications happen by providing innovative solutions to businesses across the globe. Twilio places a significant emphasis on global inclusion, ensuring that employees from various backgrounds are united in their efforts to craft personalized customer experiences. The company values maintaining a vibrant team culture, even in a remote working environment, allowing employees to feel connected and engaged regardless of their location.

Job Role

Twilio is actively looking for a Senior Engineering Manager specializing in Voice Media. This is a full-time role aimed at filling an existing vacancy within the company. The primary objective of this role is to lead the Voice Media team, overseeing the technical strategy that expands Twilio’s core media infrastructure. An ideal candidate will lead a team of senior engineers responsible for developing next-generation media processing stacks that power Twilio’s Voice services and are capable of processing billions of media streams efficiently.

Responsibilities

The Senior Engineering Manager will be tasked with a variety of critical responsibilities:

• Leading a team focused on the development of Twilio’s media processing systems.
• Establishing and driving architectural decisions related to low-latency media systems, ensuring high throughput and reliability.
• Collaborating with cross-functional teams, including product and platform, to create effective technical roadmaps.
• Ensuring engineering excellence through robust code quality standards and operational reliability metrics.
• Mentoring engineers and offering guidance on intricate media processing issues.
• Balancing technical debt alongside feature development while ensuring the reliability of services.
• Taking ownership of service performance metrics and pursuing continuous improvement initiatives.
• Aligning system capabilities with broader Voice strategy by working closely with other engineering leaders.
• Making informed decisions regarding the technology stack that impacts Twilio's media processing.

Qualifications

To qualify for this role, candidates must meet several requirements, including:

• A minimum of 5 years of engineering management experience, specifically with teams focused on distributed systems.
• A solid understanding of Voice/VoIP infrastructure and the challenges associated with media handling.
• A substantial technical background, particularly in architecting and managing backend services on a large scale, while adhering to strict Service Level Objectives (SLOs).
• A strong comprehension of systems design, microservice architecture, and cloud infrastructure.
• Prior experience managing complex technical trade-offs relating to reliability, scalability, and feature set.
• A proven track record of successful delivery of critical technical infrastructure projects.
• Familiarity with enhancing developer productivity through AI-driven tools.
• Proficiency in performance optimization and reliability engineering practices.

Candidates who possess desired qualifications will have additional key knowledge areas:

• Experience with SIP, RTP/RTCP, and similar communication protocols.
• Familiarity with media codecs, transcoding, and audio processing.
• A background in creating low-latency systems globally.
• Knowledge of programming languages such as Rust, Java, or C/C++ and familiarity with media platforms like Asterisk or gStreamer.
• Experience working with AWS cloud infrastructure.

Salary and Benefits

The role offers a competitive salary structure. The estimated pay range is between CAD 194,000.00 (Developing Minimum) and CAD 242,500.00 (Mid), with a target bonus percentage of 17.5%. The exact starting salary will be determined based on non-discriminatory factors such as skills, experience, and geographic location.

Twilio also offers a variety of benefits tailored to ensure employee satisfaction and wellness. These benefits include:

• Generous time off and parental leaves.
• A comprehensive healthcare plan.
• A retirement savings program.
• Additional compensation options and benefits such as incentive programs, commissions, and equity grants depending on the position and location.

Conclusion

In summary, the Senior Engineering Manager at Twilio presents an exciting opportunity for individuals passionate about real-time communications technology and managing high-performing engineering teams. The position encourages applicants from diverse backgrounds to apply, continuing Twilio's commitment to inclusivity. The successful candidate not only has the chance to lead innovative projects but also to contribute significantly to Twilio's mission of enhancing global communications.

This job offer was originally published on weworkremotely.com