Training Support Specialist - Pacific or Mountain Timezone

Related keywords: cyber security remote jobquality assurance remote jobremote job worldwide

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Job Overview

Huntress is actively seeking a Training Support Specialist who will be responsible for delivering curriculum and training to the support team. The position is entirely remote, but candidates must be located in the Pacific or Mountain Timezone. The successful candidate will work closely with the Manager of Support and play a vital role in enhancing the technical skills of the team. Compensation for this role is competitive, ranging from $60,000 to $70,000 per year, with additional benefits such as bonuses and equity.

Company Background

Founded in 2015 by former NSA cyber operators, Huntress operates as a fully remote, global team with a mission to disrupt barriers to cybersecurity. They focus on delivering top-notch cybersecurity solutions aimed not only at large enterprises but also at protecting small and mid-sized businesses. Their unique approach combines technology and service, operating an industry-defining Security Operations Center (SOC) designed to protect the needs of a diverse client base. Currently, Huntress safeguards over 3M endpoints and manages 1M identities worldwide.

Responsibilities of the Role

The Training Support Specialist position encompasses a wide range of functions, which include:

• Planning, designing, scheduling, and delivering training sessions to level up the team's technical skills related to product features and best practices.
• Identifying skills gaps and creating targeted training programs to address these shortcomings.
• Measuring the effectiveness of training through individual and team progress reports.
• Maintaining updated records of training-related materials, including curriculum and transcripts.
• Serving as a point of contact during the onboarding process for new support hires.
• Collaborating with subject matter experts to ensure all training content is accurate and relevant.
• Assisting with the Quality Assurance of ticket resolution to identify knowledge gaps and monitor current ticket trends.
• Engaging with the support team to help craft knowledge base articles, SOPs, and other content.

Required Skills

The ideal candidate for the Training Support Specialist role should possess the following skills:

• Proven experience in technical support or customer support, with a strong understanding of customer service principles.
• A self-motivated attitude, capable of working independently while also being a team player.
• Strong presentation and facilitation skills, able to engage and educate diverse audiences in a virtual environment.
• A passion for continuous learning, quick adaptability to new technical information, and the ability to articulate complex concepts clearly in writing and verbally.
• Familiarity with a Learning Management System (LMS) is a plus but not mandatory.

Company Culture and Benefits

Huntress prides itself on its commitment to inclusivity and creating a supportive work environment where every team member is valued. Here are some of the key benefits offered:

• 100% remote work environment.
• Generous paid time off, including vacation, sick leave, and holidays.
• 12 weeks of paid parental leave.
• Comprehensive medical, dental, and vision insurance plans, coupled with a 401(k) plan which includes a 5% contribution regardless of employee input.
• Life and Disability insurance policies.
• Stock options for all full-time employees.
• An annual allowance for education and professional development assistance.
• A one-time $500 reimbursement for home office setup or upgrades, reflecting their commitment to a conducive working environment.
• Access to the BetterUp platform for personal and professional growth coaching.

Work Schedule and Adaptability

The Training Support Specialist may need to work up to 10% of their time during off hours to support global teams, emphasizing a flexible mindset and readiness to adapt to changing priorities as the company grows.

Inclusivity Statement

Huntress actively encourages a workplace where diversity is celebrated. They do not discriminate against candidates based on essential personal attributes and are dedicated to fostering an inclusive environment for all team members. If accommodations are necessary during the application or interview process, candidates are encouraged to request assistance directly from their accommodations team.

Conclusion

This opportunity at Huntress is ideal for someone with a passion for training and a desire to work in a collaborative, innovative, and entirely remote environment. With a competitive salary and extensive benefits, this position offers valuable experience in the cybersecurity realm and the satisfaction of contributing to a significant mission.

This job offer was originally published on himalayas.app