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Training Coordinator
The employer for this position is Webster Bank, a financial institution based in the USA. This role is essential to the bank’s human resources department focusing on training and development.
This position is remote, allowing candidates from various locations within the USA to apply.
The job is offered as a full-time position, which is ideal for those seeking stability and a structured work schedule in a professional environment.
As a Training Coordinator, the primary responsibilities will involve:
Delivering and Designing Training Programs: This includes developing instructional material to ensure that staff is trained efficiently and effectively.
Implementing and Evaluating Training Programs: It’s crucial to ensure that training initiatives align with the overall goals of fostering a high-performing culture and meeting business needs.
Monitoring Training Effectiveness: Analyze data related to training effectiveness and impact, ensuring that all learning initiatives meet the established quality metrics.
Client Service Focus: The coordinator will need to prioritize enhancing the client service experience in relation to training.
Collaboration with Instructional Designers: Working with other team members like instructional designers will help create and maintain effective development programs.
To be considered for this role, candidates should possess the following qualifications:
Experience: 2-4 years of client support experience in a high-volume contact center, along with a minimum of 2 years in a training role.
Training Experience: Candidates should have at least one year of experience in training delivery, whether formal or informal.
Technical Skills: Proficiency in MS Office tools (Excel, Word, and PowerPoint) is essential. Familiarity with eLearning development tools like Articulate Storyline, Adobe Captivate, or similar authoring tools is also needed.
Educational Background: An advanced degree (Associates, Bachelor’s, and/or Master’s) is preferred, although a High School Diploma or GED is required.
Critical Thinking Skills: Strong critical thinking abilities to align training programs with the bank's strategic needs.
Interpersonal Skills: Candidates should exhibit excellent organization, presentation, and communication skills, along with the ability to connect with all levels of staff, including senior management.
Besides the above qualifications, the role requires:
The salary for the position is estimated to range from $54,000 to $58,000 annually, which is competitive for the industry. Additionally, employees may be eligible for incentive compensation, further enhancing the role's attractiveness.
In conclusion, the Training Coordinator role at Webster Bank offers a fantastic opportunity for individuals with a background in training and development within the banking or contact center industry. This remote full-time position allows flexibility while contributing significantly to the effectiveness and performance levels of internal staff. Candidates who meet the qualifications outlined and possess the required skills may find this position a significant step in their professional career. A commitment to driving high performance and ability to adapt to the evolving needs of the business will be essential for success.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
