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The position of Technical Support Specialist at BruntWork is a remote opportunity aimed at individuals with a background in customer support and technical troubleshooting. This role involves providing assistance to clients, handling technical issues, and optimizing automation workflows. The work schedule runs from Monday to Friday, 8:00 AM to 5:00 PM Sydney Time, accompanied by a 1-hour unpaid break.
In this position, you will be involved in several core responsibilities that include but are not limited to:
Customer Support & Ticket Management: You are expected to handle inbound technical support inquiries using Freshdesk software. Your role will require troubleshooting issues related to GoHighLevel and providing concise solutions to clients. Moreover, complex problems will need to be escalated to senior support or development teams when necessary.
Workflow Automation: A key focus of this position involves setting up and optimizing GoHighLevel workflows to enhance customer processes. You'll assist clients in configuring email templates/actions and integrating third-party tools for workflow efficiency.
Website Support: You will also have responsibilities related to embedding and customizing GoHighLevel contact forms on client websites. This task will include ensuring seamless integration between web forms and CRM automations and troubleshooting form submission issues.
To excel in this role, candidates must possess the following skills and experience:
This opportunity is structured as a full-time position with permanent remote work conditions. As an independent contractor, you’ll enjoy perks such as flexibility in your working environment.
Although specific salary information is not provided in the job summary, the role is advertised as offering steady work, which is essential for job seekers looking for consistent income in a remote working environment. Additional benefits include immediate hiring, signifying that there is a demand to fill this role promptly.
The position is primarily open to candidates residing in Australia. Given that it’s a remote position, this could also be an appealing factor for local talents looking for flexibility in their professional lives.
This role offers an opportunity for individuals looking to advance their careers in technical support and customer service. Working with BruntWork, you will not only gain experience in troubleshooting but also enhance your skills in automation and client interaction, which are valuable in today’s tech-driven economy.
BruntWork’s focus on automation tools like GoHighLevel indicates a trend towards workflow efficiency in customer support roles. Candidates with experience in this area will find themselves well-positioned in the job market. Lastly, the predominantly remote nature of the job lends itself to a unique work environment, suitable for those who prioritize flexibility and comfort in their work settings.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
