Technical Support Advisor with Dutch and English

Related keywords: customer service remote jobremote job customer serviceremote job with flexible hours

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Job Title: Technical Support Advisor with Dutch and English

PROTEHICO, a prominent global provider of IT online protection products, is actively seeking enthusiastic Technical Support Advisors proficient in both Dutch and English to join their dynamic team. This role not only promises an exciting work culture but also emphasizes professional growth, making it a perfect opportunity for candidates eager to advance their careers.

Job Location

The position is based in Bulgarije and is offered as a remote role, allowing for flexible working conditions while maintaining connection with a vibrant and diverse team.

Contract Type

This opportunity is categorized as a full-time position. Candidates can expect stable work hours and the benefits that come with long-term employment.

Key Responsibilities

The role of a Technical Support Advisor encompasses various tasks, including but not limited to:

• Delivering exceptional support to customers regarding account inquiries, product assistance, and subscription management through phone and remote sessions.
• Demonstrating exemplary customer service skills, providing empathetic and courteous assistance.
• Addressing customer concerns related to purchase or renewal queries, account issues, and refund requests, ensuring prompt resolution.
• Utilizing technical expertise to help customers with the installation and troubleshooting of antivirus software.

Required Skills

To be successful in this role, candidates must possess a unique set of skills:

• Proficiency in both verbal and written Dutch at a B2H/C1 level.
• Good command of English, at least at a B2 level, particularly in verbal and written contexts.
• Prior experience in customer service is considered advantageous, providing a solid foundation for handling customer interactions.
• Intermediate understanding of PC technology, with the ability to manage multiple tasks effectively.
• Strong communication skills and the ability to build rapport with customers, guiding them toward optimal solutions.
• A positive demeanor, excellent interpersonal skills, and a proactive “can-do” attitude are integral to this position.
• Capability to communicate complex information clearly and understandably.

Salary and Benefits

While the exact salary details were not specified, candidates can expect a competitive salary package alongside numerous benefits that enhance the overall work experience:

• Attractive weekday working hours that offer flexibility.
• Long-term job stability with a permanent contract, giving a sense of secure employment.
• Remote work opportunity with access to all necessary equipment.
• Comprehensive on-the-job training to ensure employees are well-prepared for their responsibilities.
• Additional health and life insurance coverage, ensuring employee well-being.
• Generous annual leave entitlement, including wellness days, promoting work-life balance.
• Provision of food vouchers, which can be an additional perk.
• Clearly defined pathways for career progression within the organization, motivating employees to aim for growth.

Conclusion

In summary, the Technical Support Advisor position at PROTEHICO offers a unique opportunity to engage with a variety of customers in an inclusive and thriving work environment. With a strong focus on customer support and satisfaction, candidates will find themselves contributing meaningfully while also advancing their career paths. Ideal for individuals with proficiency in Dutch and English, as well as a strong background in customer service, this role promises not only a job but a fulfilling career experience.

This job offer was originally published on jooble.com