Technical Success Coordinator

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Company Overview

Metabase is a leading data analytics platform that aims to simplify business intelligence (BI) for organizations ranging from startups to major corporations. Their user-friendly approach allows individuals to extracts insights from their data easily, embodying the elegance of consumer products within the realm of enterprise solutions. With a focus on open-source principles, Metabase provides a foundational tool for organizations to measure, analyze, and share data effectively, used by tens of thousands of businesses globally.

Position Summary

The position of Technical Success Coordinator at Metabase is an opportunity for individuals passionate about data analytics, customer service, and working within a dynamic startup environment. The ideal candidate will aid the Success Engineering team by ensuring customers effectively utilize the platform to derive actionable insights from their data. This role specifically targets those early in their careers, promoting a hands-on learning experience in the realms of data analytics and customer success.

Key Responsibilities

The key tasks associated with this position include:

• Developing tailored communication plans for enterprise customers, which involve scheduling regular meetings, training sessions, and any necessary ad-hoc meetings.
• Attending customer meetings to track issues and understand customer use cases, documenting significant insights in the product's issue tracking system.
• Summarizing meetings and ensuring follow-ups are efficiently communicated to internal teams and customers.
• Sharing technical insights and feedback from meetings with the product team to improve future Metabase versions.
• Maintaining and introducing internal tools that enhance efficiency.
• Managing and enriching the Customer Relationship Management (CRM) system with detailed technical insights related to customers' technical landscapes and statuses.

Required Skills

Candidates wishing to apply should ideally possess following qualifications:

• Excellent written and verbal communication skills, crucial for effective interaction with customers and team members.
• Solid organizational and project management abilities, enabling the handling of multiple customer accounts with efficiency.
• A foundational understanding of technical fundamentals revolving around databases, software development, cloud computing, and analytics. Skills should include:
  • Understanding fundamental database principles such as normalization and data integrity.
  • Familiarity with data warehousing strategies and best practices for data visualization.
  • Comprehension of foundational web application architecture concepts.
• Prior experience with data visualization or analytics tools is a bonus (experience with Metabase is particularly valuable).
• Fluency in multiple languages will be advantageous, given the global reach of Metabase users.

Nice to Have

Several additional qualifications could increase a candidate’s appeal, including:

• Experience working with open-source products.
• Previous exposure to Metabase or similar BI tools.

Work Environment

Metabase operates as a fully remote and asynchronous team, emphasizing productivity and a flexible work schedule. Employees have the autonomy to choose their most productive hours without strict expectations for availability. Meetings are rare and structured to respect employees’ time, underscoring the company's commitment to an efficient workflow.

Company Culture and Benefits

Metabase fosters a global team, with approximately 50% of its members located outside the US, ensuring a diverse workplace from various geographic backgrounds. The team collaborates effectively, leveraging asynchronous communication to allow employees plenty of uninterrupted work time, which enhances productivity. Benefits include:

• Flexibility in defining work schedules, including the opportunity to work from any location.
• Opportunities for professional growth and empowerment through collaboration with experienced professionals.
• Participation in a company culture that prioritizes user needs while valuing long-term success over short-term wins.

Growth and Future Opportunities

With Metabase recently raising a $30M Series B, the company is poised for growth, intending to expand its capabilities in the data analytics domain significantly. Being part of this team means contributing to a project that avails users the option to unlock insights into their data independently, without relying solely on dedicated data teams.

Conclusion

The Technical Success Coordinator position at Metabase presents a unique opportunity for candidates looking to start their careers in the tech and customer success industry. It allows for skill development in data analytics while providing a platform to grow within a supportive, forward-thinking company. Candidates interested in leveraging their communication prowess and technical understanding in a fully remote setting should consider applying for this exciting role.

This job offer was originally published on himalayas.app