Technical Solutions Manager (West Region)

Related keywords: remote job traveltravel remote jobcustomer service remote job

This page contains product affiliate links.

Overview

Motor Coach Industries (MCI) stands out as North America's premier motor coach leader, serving customers across both public and private markets. Renowned for their exceptional products, MCI offers various models such as the luxury J-Series, the dependable D-Series, and innovative zero-emission coaches like the J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. Furthermore, MCI provides essential services including maintenance, repair, 24-hour roadside assistance, and training at its automotive service excellence (ASE) accredited MCI Academy.

Position Summary

The Technical Solutions Manager position, specifically for the West Region, serves a critical role within MCI. This individual is tasked with providing technical support and troubleshooting assistance to both internal and external customers. Given the nature of the job, successful candidates will need to travel substantially—up to 90% of their time—to various locations to diagnose and resolve service and maintenance issues with MCI products.

Job Responsibilities

Candidates applying for the Technical Solutions Manager position can expect to undertake numerous responsibilities, including but not limited to:

• Receive and respond to customer inquiries via phone and email, offering troubleshooting assistance.
• Assist customers in navigating and understanding service manuals.
• Initiate warranty claims for new coaches and provide on-call emergency support.
• Document troubleshooting procedures and any product-related issues, ensuring thorough record maintenance.
• Travel extensively as required, interacting closely with engineering teams to communicate diagnostics, issues, and solutions.

This role emphasizes customer interaction, requiring a strong customer service orientation to enhance the overall customer experience

Required Skills and Qualifications

To qualify for the Technical Solutions Manager role, candidates should possess the following attributes:

• A High School Diploma or GED.
• Prior experience programming vehicle electrical systems.
• Proficiency in running diagnostics across various powertrain and air system configurations.
• At least 5 years of experience supporting products from the Motor Coach brand or 10 years for other brands.
• Relevant certifications, including CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Familiarity with software and systems such as Smartire/Smartwave, Amerex, Bendix ABS/Traction Control, CAT, DDDL, Cummins Insite, ZF, and Allison Transmission diagnostics, along with WABCO systems.
• A valid Commercial Driver’s License (CDL) is preferred, alongside a relevant medical certification card.
• Strong computer literacy in ancillary tools such as Microsoft Word and Excel.
• Competent customer service skills to ensure satisfaction and effective communication with clients and stakeholders.

Compensation and Benefits

Motor Coach Industries offers competitive wages accompanied by numerous benefits to enhance employee satisfaction and welfare. Highlights include:

• Company-paid dental and vision coverage, along with life insurance.
• Comprehensive medical insurance alongside employer contributions to HSA plans.
• A 401K plan with matching contributions from the company.
• Paid vacation, sick days, and holidays.
• Compelling company-organized events and functions throughout the year.
• Commitment to employee development with various in-house training initiatives.

Company Culture and Values

MCI prides itself on focusing on quality products, employee engagement, and safety in all operations. The company's mission revolves around providing safe, reliable, and efficient transportation solutions, aiming to design and deliver products that meet customer needs while fostering employee growth and satisfaction.

Additionally, this position encourages a collaborative environment in which employees can flourish and contribute to the overall goal of improving public and private transportation services across North America. Candidates can expect a robust support system from their employers, ensuring both individual and team successes align with the company's overarching objectives.

Conclusion

For prospective applicants, the Technical Solutions Manager role at Motor Coach Industries presents an excellent opportunity to join a respected brand in the transportation industry. Candidates should be prepared for a dynamic work environment that necessitates dedication, extensive travel, and an aptitude for problem-solving. If you possess the required qualifications and are eager to contribute to a leader in motor coach manufacturing, MCI could be the perfect fit.

This job offer was originally published on himalayas.app