Technical Documentation Writer

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Introduction

The job position for a Technical Documentation Writer is offered by Platform.sh, a leading Platform-as-a-Service (PaaS) company known for simplifying cloud infrastructure management. This role is instrumental to the company as it enhances the way developers interact with their products through comprehensive and clear documentation. The position is available for residents in UK, Canada, or Germany and is a full-time role.

About Platform.sh

Founded nearly a decade ago, Platform.sh has made a mark as a trusted service provider for over 16,000 developers and 7,000 customers. The company focuses on reducing the complexities of development and deployment processes, offering managed cloud infrastructure and automated security solutions. With a strong commitment to open-source principles and a multicultural environment, Platform.sh prides itself on providing a workspace that thrives on curiosity and innovation.

Role Overview

As a Technical Documentation Writer, you will be part of the Advocacy Team and will take full ownership of the devcenter.upsun.com website and various public documentation projects. Your primary responsibility will be to ensure that developers have access to the knowledge and tools that will allow them to effectively use Platform.sh's services. This role reports directly to the Director of Global Enablement.

Key Responsibilities

• Core Projects: Develop technical tutorials, reference materials, and how-to guides aimed at helping developers optimize their use of the Upsun platform.

• Daily Responsibilities: Regularly update and refine the devcenter.upsun.com documentation by integrating user feedback, analyzing documentation performance, and making necessary adjustments to enhance clarity and engagement.

• Team Collaboration: Collaborate closely with technical, product, and support teams to ensure that documentation stays current with the latest product changes and industry best practices.

• Addressing Challenges: Proactively identify documentation workflow pain points and initiate discussions for potential improvements, thereby contributing to a more user-friendly experience.

• Driving Innovation: Serve as a key point of contact for any documentation-related issues and work towards driving impactful improvements in user experience.

Required Skills

To be successful in this role, candidates are expected to possess several key skills, including:

• Empathy & User Focus: A mindset that values understanding users' perspectives to create effective and accessible documentation.

• Technical Writing Experience: Proven background in technical writing, especially in tech environments, utilizing docs-as-code practices and Git-based workflows.

• Technical Knowledge: Strong familiarity with programming languages such as PHP, Python, JavaScript, or Go, along with an understanding of CI/CD and DevOps ecosystems.

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• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks effectively, and collaborate with diverse teams.

• Detail Orientation: Exceptional organizational skills and attention to detail in the document structure, clarity, and consistency.

• Content Simplification: Capability to distill complex technical concepts into user-friendly language, leveraging data and user research for better content quality.

• Communication Skills: Excellent verbal and written communication abilities, alongside strong editing and proofreading skills.

Bonus Skills

While not mandatory, the following qualifications can set applicants apart:

• Experience with modern cloud architectures or development processes.

• A track record of creating various educational materials beyond traditional written documentation.

• Familiarity with Hugo Static Site Generator and custom themes.

• Knowledge of content design principles or UX writing can also be beneficial.

Work Culture

Platform.sh embraces a remote-first work environment, emphasizing a culture of flexibility, collaboration, and inclusiveness. The company actively hires globally, currently focusing on candidates based in Canada, UK, and Germany. Importantly, visa sponsorship is not available, thus applicants need to be legally authorized to work in their respective countries.

Application Process

The hiring process will consist of four interviews conducted via Google Meet:

• A 45-minute discussion with Talent Acquisition.

• A 60-minute interview with the Hiring Manager.

• A 60-minute meeting with team members.

• A final 45-minute executive interview.

Background checks are mandatory as part of the hiring process to ensure a suitable candidate fit.

Benefits

Successful candidates can expect a comprehensive benefits package, which includes:

• Flexible Paid Time Off (PTO).

• Company stock options.

• Professional development budget.

• Office equipment and wellness budgets.

• Internet reimbursement and inclusive parental leave.

• Opportunities for remote work travels and annual team gatherings.

Conclusion

In conclusion, the Technical Documentation Writer position at Platform.sh is an excellent opportunity for individuals seeking to make an impact through their writing in a supportive, remote environment. A commitment to technical precision and user empathy will be key in successfully aiding developers in maximizing their use of the company's innovative services.

This job offer was originally published on remotive.com