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Juakali is a FinTech start-up focused on revolutionizing the microfinance lending market. With a mission to empower Financial Institutions, the company offers seamless, flexible, and powerful tools that enhance productivity. Juakali operates on a global scale, having built a workforce spread across more than 10 countries in Africa and Asia within just four years.
The company prides itself on its remote-working culture, enabling employees to work from anywhere with an internet connection. This flexibility allows team members to shape their work environment while maintaining high accountability.
As a Technical Documentation Specialist, the candidate will play a crucial role in developing clear and effective technical documentation. This includes creating various documents such as product manuals, how-to guides, and user guides, as well as API developer guides. Given the nature of the start-up, the role demands not only technical writing skills but also a commitment to producing documentation that meets organizational needs.
The ideal candidate will consistently show a knack for translating complex technical information into user-friendly content that is accessible to individuals with varying levels of technical expertise. This position is vital for the business as it ensures that clarity and usability are at the forefront of customer interactions with Juakali’s products.
Develop inclusive documentation that aligns with organizational standards.
Conduct research, outline, write and edit both new and existing content.
Produce user-friendly material that communicates complex technical information in an easily digestible way.
Gain a comprehensive understanding of products and services to simplify content delivery.
Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
Collaborate with various departments to gather information necessary for developing procedure manuals and technical specifications.
Engage with development and support team leads to identify documentation repositories for effective data compilation.
Design and maintain information architecture templates that comply with legal standards and facilitate data migration.
To be a suitable candidate for this role, applicants must possess:
Minimum 4 years of experience in technical writing.
Strong proficiency in written and verbal communication across multiple content mediums.
Demonstrated experience in managing end-to-end documentation creation processes.
Exceptional attention to detail, with the ability to juggle multiple projects in a fast-paced environment.
Familiarity with API documentation, particularly for REST or .NET APIs.
Capacity to create documentation catering to diverse audiences from end-users to developers.
Ideally, a foundational understanding of the microfinance or banking industries is preferred for added relevance.
Demonstrated autonomy, proactivity, and accountability in a remote working setup.
While not mandatory, the following would be advantageous:
Juakali promotes a fast learning environment teeming with cheerful and talented individuals. Employees will benefit from interacting with an international team, making cultural exchanges a constant part of their professional journey. The flexibility of working remotely ensures a desirable work-life balance, making it easier for employees to manage their personal and professional responsibilities alongside each other.
Team members at Juakali will closely work with industry experts, providing an excellent opportunity to influence the business positively. Being part of a rapidly growing industry means that there will be ample chances to drive transformation and innovation within the microfinance landscape. Additionally, the local contract offers benefits such as a pension fund and health insurance, reinforcing Juakali’s commitment to employee welfare.
Overall, this role is not just a job; it is an opportunity to make a significant impact in a company that values responsibility, innovation, and collaboration at every level.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
