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Join Thermo Fisher Scientific Pte. Ltd. as a Technical Application Specialist II. This full-time position is responsible for providing expert technical support and training for scientific products and solutions. You will work in an office environment and are expected to adhere to a standard work schedule from Monday to Friday.
In this role, you will engage with researchers and clinicians, assisting them in advancing critical work related to areas like cancer research, diagnostics, and environmental protection. Your responsibilities will include:
Providing remote technical support for Thermo Fisher Scientific products via phone, email, and web chat.
Troubleshooting customer issues utilizing available tools and resources, while escalating complex problems when necessary.
Delivering product guidance, application support, and training to customers and field teams.
Documenting customer interactions accurately within CRM systems to track resolution processes.
Identifying trends to develop technical tips, FAQs, and other troubleshooting resources.
Contributing to knowledge bases and suggesting enhancements to technical documentation.
Participating in ongoing product training and staying updated with emerging technologies.
Collaborating with cross-functional teams to address customer challenges and improve support processes.
Delivering technical updates internally and possibly supporting trade shows or customer-facing events.
Onboarding and assisting with training of new team members.
Maintaining expertise in assigned product areas.
To qualify for this position, candidates should possess:
An advanced degree with no experience OR a Bachelor’s degree along with 2+ years of hands-on laboratory experience in Life Sciences, Chemistry, or related scientific fields.
A strong technical knowledge base in domains such as molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry.
A Medical Laboratory Scientist or Clinical Laboratory Scientist certification is preferred but not mandatory.
Experience in customer support, clinical research, diagnostics, or applied scientific settings is advantageous.
Excellent written and verbal communication skills capable of simplifying complex concepts for diverse audiences.
Strong problem-solving, analytical, and organizational skills.
Proficiency in learning and applying complex technical information efficiently.
Comfortable with CRM systems and standard office software.
A customer-focused mindset with excellent priority management ability.
Capability to work independently or collaboratively within a team.
English fluency is required; proficiency in additional languages is a plus.
Willingness to travel 10-30% of the time as required by business needs and flexibility to support a global customer base, which may include occasional after-hours work.
The specific salary range for this position is not disclosed in the text provided. Job seekers are encouraged to inquire about compensation during the application process or interview.
Working with Thermo Fisher Scientific offers extensive training and professional development opportunities. This position allows you to stay at the forefront of scientific advancement while collaborating with an international team, engaging in solving complex scientific challenges, which can greatly enhance your career trajectory.
The Technical Application Specialist II role at Thermo Fisher Scientific is an excellent opportunity for candidates passionate about life sciences who enjoy customer interaction and have strong technical skills. It offers a platform to contribute meaningfully to the scientific community and assist researchers in making groundbreaking discoveries.
If you're looking for a rewarding career where you can leverage your scientific knowledge and enjoy continuous learning, consider applying for this position.
This job offer was originally published on himalayas.app
April 7, 2026
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