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The Tech Touch Account Manager position at WorkTango is a fully remote role tailored for individuals located in Canada. As integral members of the customer experience strategy, these professionals help clients in the tech touch segment maximize the value of WorkTango's platform. The primary goal of this role is to foster scalable relationships, drive product adoption, and enhance customer retention and growth, all while ensuring a world-class digital customer experience.
The successful candidate will be entrusted with several responsibilities, including but not limited to:
Owning a Book of Business: Serve as the main point of contact for customers in the tech touch segment, ensuring their needs and concerns are addressed in a timely manner.
Building Relationships: Utilize digital outreach strategies, personalized engagement campaigns, and automated touchpoints to develop strong customer relationships.
Engagement Plans: Develop and implement quarterly and annual engagement plans that include proactive outreach initiatives, webinars, and business reviews to keep customers informed and engaged.
Product Adoption: Understand customer goals and connect them with appropriate resources or solutions to enhance their experience with the product.
Collaboration: Work closely with the Customer Success Specialist to guarantee seamless onboarding experiences and initiate effective strategies.
Monitoring Account Health: Keep an eye on account metrics and satisfaction levels to identify any potential retention risks early and take action accordingly.
Expansion Opportunities: Identify avenues for upselling and assisting clients in recognizing additional value within the WorkTango platform.
Cross-Functional Partnerships: Collaborate with teams across the organization, including Sales, Product, Support, and TPM, to ensure customer needs are met.
Subject Matter Expertise: Develop an in-depth understanding of WorkTango's platform to effectively advise customers on best practices and available service offerings.
Operational Improvements: Streamline tech touch operations by identifying inefficiencies and proposing scalable improvements to the engagement process.
Prospective candidates must possess certain qualifications to thrive in this position:
A minimum of 2 to 3 years of experience in Account Management, Digital Customer Success, or Business Development, particularly within the SaaS (Software as a Service) sector.
Demonstrated ability to manage customer relationships effectively through both digital and human touch strategies.
Familiarity with CRM tools such as Salesforce and other customer success platforms is important for managing customer interactions efficiently.
Excellent communication skills are essential — both written and verbal — with the ability to engage with individuals at all levels of an organization.
The ideal candidate should be naturally curious, data-driven, and possess strong problem-solving capabilities.
A collaborative mindset is crucial for thriving in a team-oriented environment.
A demonstrated passion for customer success, along with an understanding of growth strategies, is advantageous.
Outstanding organizational and time management skills are necessary for handling multiple priorities concurrently.
Candidates should have a clear understanding of customer lifecycle, engagement metrics, and potential growth levers within that cycle.
Confidence in driving retention initiatives and creating business value through proactive engagement is key.
Experience with HR software or related technologies can provide additional value.
While specific salary information has not been disclosed in the job description, prospective candidates should consider the industry standards for similar roles in Canada and the SaaS field when evaluating compensation expectations.
The Tech Touch Account Manager role at WorkTango offers an exciting opportunity for candidates looking to engage with customers in a tech-driven environment. Enthusiasts of digital customer success and proactive engagement strategies are encouraged to apply. This position is ideal for those who strive to enhance customer experience through data-driven insights and collaborative support.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
