Supportyourapp: (Native Norwegian) Customer Support Consultant (remotely)

Related keywords: customer care remote jobwork remotelycustomer service remote job part time

Introduction

SupportYourApp is a well-established Support-as-a-Service provider, catering to prominent tech giants since its inception in 2010. The company is headquartered in Stavanger, Rogaland, Norway, and has made its mark by helping various brands, including Mastercard, Calm, and MacPaw. With a presence in over 30 countries and the ability to support customers in 60 languages, SupportYourApp prides itself on delivering exceptional customer and technical support to SaaS, software, and hardware companies. At this time, the company seeks to expand its talent pool by hiring Customer Support Consultants who possess the right skills and enthusiasm to adapt to diverse projects.

Job Position and Responsibilities

The Customer Support Consultant position allows you to work remotely. As a consultant, your primary responsibilities will include:

• Delivering outstanding customer support via calls, chats, and emails.
• Building strong and lasting customer relationships to foster client loyalty.
• Keeping up with evolving tools and technologies relevant to customer support.
• Handling sensitive customer data with utmost security and care.
• Applying the latest customer happiness practices to ensure a positive experience.
• Maintaining a deep understanding of client solutions and consistently meeting organizational KPIs.
• Collaborating with developers and cross-functional specialists to resolve customer issues efficiently.

With these duties, the company aims to ensure that you can address customer needs effectively while contributing to SupportYourApp's goal of providing first-rate service.

Required Skills

To succeed in the role of Customer Support Consultant, candidates must possess the following skills:

• Native proficiency in Norwegian along with good English communication skills (at a B2 level or higher).
• A minimum of 6 months of experience in customer support roles.
• Proficiency with CRM systems is essential.
• Strong analytical thinking and research skills.
• A positive, proactive, and responsible attitude.
• A personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Having a background in technical support is an added advantage that could set you apart from other candidates.

Salary and Benefits

SupportYourApp offers potential employees a range of benefits alongside the opportunity to work flexible hours. Although specific salary figures are not disclosed, it mentions compensation will be in USD. Key benefits include:

• The ability to work fully remotely, allowing for work-life balance.
• An inclusive international environment that promotes growth and collaboration.
• Rewards for referring friends, acting as an incentive for employees to bring in new talent.
• A culture built on trust, without time-tracking requirements, which promotes employee autonomy.
• Responsive leadership that is interested in individual development and long-lasting cooperation.
• A balance between project workload and personal time, ensuring that employees do not experience burnout.
• Greenhouse conditions for self-development, meaning opportunities for ongoing professional growth are encouraged.

It’s essential to note that the provided benefits may differ based on the terms of engagement. Additionally, certain benefits are typically available to employees, while independent contractors may have limited access to some offerings.

Work Environment

The role encourages joining a multicultural and multilingual community. It appeals to those who value the innovative and dynamic aspects of a remote working lifestyle. As SupportYourApp operates in numerous countries, employees can expect to engage with a diverse set of colleagues and clients, making it an excellent platform for both personal and professional growth.

Application Process

This is an exciting opportunity to become part of a reputable company in the tech industry. Interested candidates are encouraged to connect with the team at SupportYourApp to discuss shared ideas or opportunities for mutual growth.

If you identify with the qualifications and see yourself thriving in this environment, now is the perfect time to apply. The company emphasizes a welcoming atmosphere for new applicants and is eager to find those who want to grow with them in the future.

Conclusion

In summary, the Customer Support Consultant role at SupportYourApp is a promising opportunity for Native Norwegian speakers with a background in customer support. It offers the chance to work remotely within a reputed organization that prioritizes employee satisfaction, growth, and a healthy work-life balance. With flexible hours and a strong support system, this position is ideal for those ready to contribute positively to the company while developing their own skills along the way.

This job offer was originally published on weworkremotely.com