Support Specialist Operations

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Overview of Restaurant365

Restaurant365 has emerged as a significant player in the SaaS industry, particularly catering to the unique needs of the restaurant sector. With a mission to disrupt traditional restaurant operations, the company offers a cloud-based platform that streamlines accounting and back-office operations. The platform is praised for its unique and centralized solutions that cater specifically to the dynamic needs of restaurants. Key to Restaurant365’s ethos is a culture that prioritizes empowering its team members. This culture not only aims for top results but also focuses on the growth and skill enhancement of all team members, ensuring that they achieve 'Best in Class' performance levels, which is also an aspiration for its clientele.

About the Role of Support Specialists, Operations

The Support Specialists in Operations play a vital role at Restaurant365, focusing on customer support for the various functionalities of R365 software. This includes assisting with software operations, catering, scheduling, and manager log functions. A critical function of these specialists is managing customer communication through various channels, including tickets, live chats, and phone calls.

Responsibilities of Support Specialists

The role involves several key responsibilities:

• Engaging with customers to extract necessary information for troubleshooting.
• Conducting phone calls or screen sharing to better understand and address customer reported issues.
• Delivering solutions to customers and helping them navigate R365's features.
• Routing non-operations issues to relevant teams.
• Diagnosing, documenting, and escalating software defects.
• Participating in live chat interactions.
• Managing a personal queue of customer tickets.
• Identifying and addressing gaps in self-help documentation.
• Training and mentoring new team members upon management's request.
• Performing additional duties as needed.

Qualifications and Skills Needed

Success in this role requires a particular set of qualifications and skills:

• A Bachelor’s degree, preferably with a focus on business, finance, or accounting.
• Experience in the restaurant industry.
• A strong understanding of general business principles.
• Exceptional problem-solving abilities.
• Strong customer service and communication skills, both oral and written.
• A solid understanding of software and internet technologies.

Benefits and Compensation of R365 Team Members

Restaurant365 offers an attractive compensation package for its team members. The salary for the Support Specialist role ranges from $26 to $31 per hour, with variations based on skills, experience, tenure, business line, and location. The company emphasizes equitable and transparent pay practices. Additional benefits include:

• Comprehensive medical benefits fully paid for the employee.
• A 401k plan with matching contributions.
• An equity option grant.
• Unlimited paid time off alongside company holidays.
• Wellness initiatives to promote a healthy work-life balance.

Commitment to Diversity and Remote Work

Restaurant365 prides itself on being an Equal Opportunity Employer, inviting applicants who are forward-thinking, adaptable, and possess a positive mindset. The company supports remote work arrangements, providing flexibility to team members across different locations.

Conclusion

In summary, Restaurant365 not only innovates the restaurant industry with its cutting-edge technology but also fosters a supportive and growth-oriented work environment. The company is committed to providing excellent customer service through its dedicated Support Specialists, ensuring that both the team and the customers thrive and achieve the best possible outcomes.

This job offer was originally published on RemoteOK