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Rula is an organization that emphasizes the importance of mental health alongside physical health. Their mission is to treat individuals holistically, addressing both symptoms and the underlying issues of mental health problems. Rula aims to eliminate the stigma surrounding mental health and provide an accessible, impactful approach that empowers individuals to take charge of their mental well-being. By prioritizing evidence-based and compassionate care, Rula is making strides to create a supportive environment for all those facing mental health challenges.
The Support Content Specialist position at Rula is geared towards making mental health care more accessible by improving the resources available to support teams. The primary responsibilities of this role include creating clear, accurate, and engaging content that enhances the efficiency of the support experience for both teams and clients. This could involve crafting internal knowledge base articles, optimizing help center resources, and developing effective macros.
This position requires someone who has a knack for simplifying complex information, as well as a willingness to collaborate cross-functionally on various projects, including product launches. As Rula continues to grow, the content produced will need to evolve as well.
To be considered for the Support Content Specialist role, applicants must meet the following criteria:
2+ years of experience in content creation, technical writing, or managing internal knowledge bases (IKBs).
Demonstrated expertise working with customer support teams.
Excellent writing and editing capabilities, emphasizing clarity and accuracy.
Proven skill in breaking down intricate topics into straightforward documentation.
Strong time management abilities, allowing for the effective handling of multiple tasks with appropriate prioritization.
At least 1 year of experience in a fast-paced environment, ideally within SaaS or startup contexts.
While not mandatory, the following qualifications would enhance a candidate's application:
Knowledge of project management tools (like Asana or Jira) for organizing and managing multiple projects.
Experience in a healthcare environment.
Familiarity with Knowledge Management Systems (e.g., Workramp, Lessonly).
Proficiency in leveraging data to identify issues, measure effectiveness, and support decision-making.
Expertise in managing content updates during product launches or significant changes to ensure seamless transitions.
Rula is committed to employee well-being, offering a fully remote work environment specifically for U.S.-based employees. This allows individuals to balance both personal and professional commitments, supporting a healthy work-life balance. Key benefits provided are:
Competitive Pay: Transparent pay ranges irrespective of geographic location.
Comprehensive Health Benefits: Coverage including medical, dental, vision, life, and disability insurance, along with Flexible Spending Accounts (FSA/HSA).
401(k) Plan Access: Encouraging employees to save for their future.
Generous Time-Off Policies: Including two company-wide shutdown weeks each year designed for employee self-care.
Paid Parental Leave: Inclusive support for all parents, whether adopting, fostering, or birthing.
Employee Assistance Program (EAP): Available support for mental and physical health.
New Hire Home Office Stipend: Assisting employees in establishing a productive workspace.
Quarterly Department Stipend: Financial support for team-building activities.
Wellness Events and Lunch & Learns: Engaging sessions covering diverse topics.
Community and Employee Resource Groups: Opportunities to join and engage with groups that celebrate diversity and promote a sense of belonging.
Rula believes strongly in diversity, equity, and inclusion as fundamental components of their mission. They strive to cultivate a workplace environment where employees feel supportive and valued for their unique experiences and identities. This culture is rooted in making mental healthcare work for everyone, ensuring that all employees can thrive within their roles.
The Support Content Specialist position at Rula offers a unique opportunity to contribute significantly to the world of mental healthcare. Those who meet the qualifications and are impassioned about improving content accessibility will find a rewarding role that offers ample professional development, support, and a commitment to well-being. With attractive benefits and a strong commitment to diversity and inclusion, Rula is positioned as an employer of choice for individuals in the content creation field, particularly in areas related to mental health.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
