The Student Financial Advisor position at Saint Leo University plays an essential role in supporting students through their financial aid journey. Reporting to the Student Financial Support Manager, this role is responsible for various activities aimed at helping students understand their financial aid options and student account processes.
Key Responsibilities
The main duties of the Student Financial Advisor include:
Providing information to both prospective and enrolled students concerning financial aid programs and student account requirements through multiple channels such as phone and email.
Researching and resolving issues related to financial aid and student accounts, ensuring forms are complete and accurate, and verifying reported information on student applications.
Supporting students with account issues, including taking payments, setting up payment plans, and exploring ways to manage outstanding balances effectively.
Maintaining a high level of integrity and ethical behavior while dealing with confidential information,
Interpreting and complying with relevant regulations—university policies as well as federal, state, and institutional guidelines that govern financial aid and student accounts.
Collaborating with other departments to ensure high-quality service delivery for financial aid processes.
Participating in various meetings and events and supporting recruitment and retention efforts.
Demonstrating exemplary customer service skills at all times, ensuring clear communication with students and other stakeholders.
Utilizing critical thinking skills to address and solve student issues effectively.
Being available to work an 8-hour shift during the stipulated hours between 8 AM and 6 PM EST, with some flexibility to work additional hours or weekends when necessary.
Required Skills and Qualifications
Educational Background
Candidates for this role typically have:
A high school diploma; an associate’s degree from a regionally accredited institution is preferred.
Experience in financial aid is advantageous, along with previous roles in contact centers or customer service.
Technical Skills
Familiarity with financial aid software systems, particularly Ellucian Colleague, is preferred, as well as proficiency in Microsoft Office.
Strong interpersonal and time management skills, alongside excellent oral and written communication capabilities.
Ability to engage effectively with a diverse group of individuals, including students, faculty, and alumni, from various cultural backgrounds.
Critical Skills
Proven experience in customer service, particularly concerning financial aid and college admissions.
Strong organizational skills with the ability to handle multiple tasks simultaneously.
Demonstrated critical thinking skills and capacity to work collegially within a team.
Work Environment
This job encompasses a variety of work environment characteristics, which may include:
Regular communication with students and internal departments via various means (in-person, telephone, and digital channels).
Movement around the campus and office settings to deliver services appears necessary.
An occasional requirement to lift up to 10 pounds, as needed.
Employment Expectations
The Student Financial Advisor's role includes adherence to attendance requirements, maintaining punctuality, and demonstrating commitment to Saint Leo University's mission and core values, which focus on community and service.
Why Consider this Position?
Saint Leo University prides itself on fostering a sense of community among its staff and students. Employees describe their experience as being rooted in strong core values, teamwork, and dedication to student-centered service. The university aims to prepare students for life and leadership while providing various employment benefits, including:
FREE Tuition for employees, spouses, and dependents.
Tuition Exchange Opportunities for dependents.
Generous paid leave policies including sick, vacation, and holiday time.
A comprehensive group health plan offering medical, dental, and vision insurance.
Employer-funded health reimbursement accounts and short-term disability plans.
Opportunities for participation in wellness programs.
By fostering an environment that supports diversity and inclusion, Saint Leo University ensures a workplace that actively contributes to the overall success of its employees and students.
Overall, the Student Financial Advisor position at Saint Leo University represents a significant opportunity for individuals committed to supporting students in navigating the complexities of financial aid and student accounts, all within a vibrant community that values integrity, diversity, and student success.
This job offer was originally published on himalayas.app
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