Strategic Technical Project Manager

Related keywords: remote job project managercustomer success manager remote jobremote job product manager

Job Overview

Gainsight is on a mission to revolutionize the customer experience through its AI-driven customer success solutions. As a Strategic Technical Project Manager, you will navigate large-scale, complex customer engagements to ensure they are executed on time and effectively. The position requires interaction with key stakeholders across various teams and directly impacts customer retention and growth. This role is fully remote, catering to U.S.-based applicants, and reports to the Director of PMO.

Role and Responsibilities

In this position, you will assume full accountability for multi-workstream projects. This includes managing scope, timelines, budgets, and risk assessments for customer engagements. Your responsibilities also involve:

• Collaborating with clients to translate AI project requirements into actionable plans.
• Leading executive-level meetings to discuss project progress and risks, ensuring that communication is clear and effective.
• Developing detailed governance structures and frameworks to validate outcomes.
• Engaging in cross-team coordination that includes Solution Architecture, Product, and Engineering departments.
• Proactively identifying and mitigating risks that could impact project delivery.
• Mentoring junior team members and contributing to the professional growth of the team.

Required Skills and Qualifications

To be successful in this role, candidates must have:

• A Bachelor's degree or equivalent experience.
• Over 10 years in project management, specifically in managing software or SaaS implementations within Professional Services or Technical Consulting.
• A history of managing complex engagements with multiple stakeholders, with contract values exceeding $500,000.
• Strong technical understanding of APIs and data integrations, which is crucial for overseeing architectural discussions.
• Amazing communication skills tailored for both technical and executive audiences.
• The ability to thrive in a dynamic, fast-paced environment, with a willingness to travel up to 15% for client engagements and team events.

Compensation and Benefits

Gainsight values both talent and contributions, translating this into a competitive compensation package. The base salary for this position ranges from $150,000 to $160,000 per year, with opportunities for additional commission based on performance. Additional benefits include:

• Fully covered medical premiums (for employee-only coverage).
• Flexible PTO policies to support work-life balance, including Recharge Holidays, allowing for long weekends each quarter.
• A 401(k) retirement plan with matching options and comprehensive dental and vision coverage.
• Unique benefits like a $10,000 lifetime fertility stipend and access to global coworking spaces.

Work Culture and Environment

At Gainsight, the culture is centered around collaboration, curiosity, and solving real-world challenges. Employees value the sense of community and support, which is crucial in fostering innovation. Gainsight believes that diverse strengths among employees can lead to greater impact and more valuable solutions for customers. The company promotes inclusivity and is committed to professional growth opportunities for its employees.

Core Values include:

• A belief in a Human-First approach to business.
• Exceptional focus on creating a diverse workplace where everyone feels welcome and empowered.

Career Development

Gainsight actively encourages its employees to grow both personally and professionally. Mentorship programs, career development workshops, and an emphasis on skill-building ensure that team members can enhance their leadership capabilities and advance their careers.

Inclusive Hiring and Support

Gainsight prides itself on a transparent hiring process and affirms its commitment to creating an inclusive workplace. They celebrate diversity and provide accommodations for candidates as needed. As an equal opportunity employer, Gainsight welcomes individuals from various backgrounds and experiences.

Conclusion

The role of Strategic Technical Project Manager at Gainsight is a compelling opportunity for experienced project leaders interested in driving customer success through AI innovations. With generous compensation, robust benefits, and a culture that champions inclusivity and growth, it is a fitting choice for a job seeker looking to make a significant impact.

This job offer was originally published on himalayas.app