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Kong is seeking a Staff Technical Writer to join their dynamic and rapidly evolving Docs team. The position allows for remote work within Poland, and it offers an exciting opportunity to engage in various projects that help users succeed in their interactions with the company’s products. Kong is a fast-growing company focused on building the future of API management for developers, widely recognized for their innovative cloud-native API platform, which has garnered significant trust from enterprises across the globe.
As a Staff Technical Writer at Kong, your core responsibilities include:
Using the Product: A fundamental rule at Kong is that you must rigorously test everything you document. This ensures the accuracy of the content you produce, as you will become well-versed in the product.
Focusing on the End User: Your writing will support user needs as you create deployment and configuration guides, user guides, API and command references, tutorials, and best practices guides based on real-world requirements.
Collaborating with Teams: Technical documentation is a team effort. You will work closely with writers, engineers, product managers, UX designers, technical support staff, and the community for continuous improvement and the development of clear and concise technical content.
Continual Improvement: Apart from improving documentation, you will also engage in self-improvement initiatives, whether that relates to internal processes, tools, or expanding your skill set. Kong values teams that focus on continuous improvement in all aspects.
To be a successful candidate for this position, you should possess the following:
Empathy and Curiosity: A genuine interest in user needs and a willingness to explore topics beyond your comfort zone are crucial attributes.
Experience: A minimum of 6+ years of experience in writing clear and concise technical documents targeted at developers and enterprise admins is required.
Remote Work: Demonstrated capability of working effectively within asynchronous teams distributed across various geographical locations.
Candor: A culture of openness is valued at Kong, and they desire candidates who can contribute to team improvement through honesty and feedback.
While specific salary details for this role are not provided, it is noted that Kong maintains varying compensation levels based on location, skill set, and experience. Particularly in the U.S., base pay ranges are aligned with geographic market standards, ensuring competitive compensation. Additionally, roles may come with performance incentives depending on the relevant plans, reflecting Kong's commitment to rewarding employee contributions. Employee benefits may vary depending on the location but typically include a diverse set of options tailored for employee well-being.
Kong prides itself on being the leading cloud-native API platform, boasting the fastest-growing API gateway in the world with over 300 million downloads. They believe that APIs serve as the nerve center of cloud interactions, vital for software communication. Kong’s audacious mission is to create a robust and reliable connection for all, empowering both startups and Fortune 500 companies to launch solutions swiftly.
Kong’s work environment is characterized by a commitment to employee satisfaction and fostering an inclusive atmosphere. The company actively promotes equal employment opportunities for all applicants, assuring that individuals are evaluated fairly without discrimination based on race, gender, or any other distinguishing feature.
Kong is looking for passionate individuals who want to contribute to a mission that has significant impacts on the tech landscape. Joining their friendly, fast-paced Docs team not only provides an opportunity to grow professionally but also to engage in meaningful work that enhances user experiences with complex technical content. If you thrive in collaborative settings and are eager to immerse yourself in the world of API management, this role is an excellent fit for you.
Overall, the Staff Technical Writer position at Kong offers a valuable opportunity to advance your career while playing a critical role in delivering impactful documentation in a supportive and innovative environment.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
