Staff Product Designer, HR Experiences

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Overview of Gusto

Gusto is a modern people platform that supports small businesses in managing their teams. The company's services include full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With an expansive reach, Gusto serves over 400,000 businesses across the United States and has offices in Denver, San Francisco, and New York. Their mission is centered around building a collaborative and inclusive workplace to empower small businesses and their employees.

About the Design Team

At Gusto, the Product Design team consists of over 70 creative individuals, who emphasize collaboration and a strong dedication to understanding the needs of users. This cross-functional team includes experts in design, research, writing, operations, and front-end development. Their focus is on delivering well-crafted, thoughtful, and inclusive experiences that make challenging tasks more manageable and even delightful for their users. The design team collaborates closely with various departments, including product, engineering, data, and marketing, to create impactful user experiences.

Job Role: Staff Product Designer, HR Experiences

As a Staff Product Designer with Gusto, you will play a pivotal role in shaping the strategic vision of innovative HR-related products. This position involves designing conversational UI and messaging experiences that engage users meaningfully. You will oversee a significant portion of the product development process, from initial concepting to execution, and launching AI-driven experiences.

Key responsibilities include:

• Designing and refining conversational UI and messaging experiences on both web and mobile platforms.
• Leveraging data-driven insights to enhance product experiences and user engagement.
• Conducting research and engaging with customers, particularly in the gig economy, to understand their unique needs and create effective tools.
• Collaborating with cross-functional teams to iterate on AI-enabled customer support and concierge experiences.
• Ensuring user interfaces align with Gusto's overall vision while planning for scalability and market expansion.
• Balancing strategic vision with execution to contribute to immediate product developments and longer-term goals.

This is an exciting opportunity to impact a growing, strategic area of Gusto's offerings. The new team dedicated to building Gusto's HR capabilities will tackle complex HR challenges for small business owners, offering personalized guidance and proactive risk mitigation.

Required Skills and Experience

Candidates for the Staff Product Designer role should possess a variety of skills and an extensive background in product design. The requirements include:

• A minimum of 8 years of experience in product design, particularly with a focus on conversational UI, messaging platforms, or AI-driven customer support.
• Proven track record in designing cross-platform conversational AI experiences for both consumer-facing and internal applications.
• Strong research skills and the ability to empathize with users, particularly in designing tools that foster connections.
• Capability to navigate ambiguity while refining product scope as the user base grows.
• Familiarity with service design methods, such as journey mapping and blueprinting, to facilitate strategic product decisions.
• Excellent communication and collaboration skills to work effectively across various teams, driving alignment between design, engineering, product management, and data teams.

Salary and Benefits

The salary range for the Staff Product Designer position at Gusto is as follows:

• For remote locations (such as Denver), the compensation ranges from $146,000 to $183,000 per year.
• In cities like San Francisco, Seattle, and New York, the salary range increases to $177,000 to $222,000 per year.

In addition, employees located in Gusto's offices are expected to work from the office 2-3 days per week, which promotes in-person collaboration, although remote work is also permitted when approved. A reliable internet connection is a must for remote roles.

Company Culture and Diversity

Gusto is committed to creating a diverse, inclusive work environment. They actively seek to hire individuals from various backgrounds, ensuring that their workforce reflects the diversity of their customer base. Gusto prohibits discrimination based on race, color, religion, national origin, age, sex (including pregnancy), marital status, disability, and other legally protected characteristics. The company also emphasizes providing equal opportunities for individuals with criminal histories, in accordance with relevant laws, and offers reasonable accommodations for individuals with disabilities throughout the application process.

Additional Notes

The company values the local community where its offices are located and aims to create a supportive workplace ethos. They actively encourage applicants from all walks of life and believe it strengthens their organization. If any candidates require specific accommodations during the application process, Gusto has outlined a procedure to request such support.

By joining Gusto as a Staff Product Designer, you will have the opportunity to make a significant impact on the lives of small business owners and their employees. This role offers a chance to work in a dynamically evolving environment, leveraging cutting-edge technologies to deliver solutions that enhance HR experiences.

This job offer was originally published on jooble.com