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The role of SQL & Unix Systems Analyst at Oracle Customer Success Services (CSS) is focused on delivering exceptional technical support and solutions for customers utilizing Oracle technologies. This position is part of a global organization committed to helping their clients maximize the value from their Oracle technology investments.
In this position, the analyst will be responsible for the following tasks:
Delivering technical support and solutions to Oracle customers while ensuring compliance with agreed-upon service level agreements (SLAs) and maintaining high standards of service quality.
Guiding customers throughout the product lifecycle, providing insights that enable successful usage and adoption of Oracle solutions.
Acting as the primary point of contact for customer inquiries, addressing both technical and functional issues through phone, email, or ticketing systems.
Working closely with customer IT teams to diagnose and resolve issues leveraging SQL, UNIX, and Oracle Database concepts.
Documenting all activities, incidents, and resolutions, along with contributing to the creation of knowledge articles in alignment with service desk protocols.
Escalating unresolved or intricate issues to senior engineers or internal technical teams when the need arises.
Building and maintaining strong relationships with key stakeholders to ensure high levels of customer satisfaction and trust.
Contributing to continuous improvement initiatives aimed at supporting best practices, internal tools, and overall process optimization.
Successful candidates should possess several essential skills and qualifications to thrive in this role:
Proficiency in SQL and familiarity with UNIX systems, as these are fundamental to addressing and resolving customer issues effectively.
Experience with the Oracle ecosystem, including its products and services, to provide contextually relevant support to customers.
Strong communication skills to convey complex technical concepts plainly and effectively both verbally and in writing.
Problem-solving abilities to diagnose issues swiftly and mitigate customer concerns.
Team collaboration skills to work seamlessly with diverse customer IT teams and internal Oracle teams.
Aptitude for documenting processes and solutions, which contributes not only to immediate issue resolution but also builds knowledge for future reference.
The role is structured as a full-time position, specifically located in India. Oracle has established a reputation for providing competitive benefits which include:
Comprehensive medical and life insurance options.
Working with Oracle as an SQL & Unix Systems Analyst provides a unique opportunity to engage directly with customers and play a critical role in enhancing their satisfaction through effective technical support. The position is ideal for individuals who are keen on working in a fast-paced environment where they can innovate and contribute positively to both customer success and internal processes. Individuals interested in the position should prepare to leverage their technical skills, foster strong relationships, and actively participate in ongoing professional development.
This job offer was originally published on himalayas.app
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