Specialty Testing Customer Service Support Rep-Work from home

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Overview

The job opening is for a Customer Service Support Representative with Labcorp's Specialty Testing team. The company is looking for candidates who are eager to work in a fast-paced, remote environment aiding patients and clients in navigating health insurance coverage, payment options, and handling billing inquiries. The role specifically aims to assist in communicating complex insurance information clearly and supportively to those in need.

Key Responsibilities

As a Customer Service Support Rep, you will be responsible for:

• Managing a high call volume, with an average of approximately 75 calls per day from patients, doctors’ offices, and insurance carriers.
• Researching and effectively communicating complex information in a clear and concise manner.
• Navigating and utilizing multiple systems and websites simultaneously to provide accurate assistance to clients.
• Answering queries related to insurance coverage, billing, and financial responsibilities over the phone.
• Processing credit card payments while adhering to PCI compliance protocols.
• Initiating payment plans for patients with outstanding balances.
• Documenting all telephone conversations accurately in the appropriate systems.
• Updating records in the billing system, which includes reviewing accounts, tracking payment collections, and documenting case notes.
• Maintaining patient confidentiality in line with HIPAA guidelines and regulations.
• Assisting with other related duties as assigned by the management or supervisory staff.

Required Skills and Qualifications

For those interested in applying, the following skills and qualifications are highly recommended:

• A high school diploma, with an associate degree or higher being a plus.
• 1-3 years of experience in customer service or a related field, specifically in healthcare.
• Basic knowledge of professional medical billing and collection practices is preferred.
• Ability to interpret and understand insurance explanations of benefits (EOB).
• Familiarity with Laboratory Billing and Laboratory Information Systems (LIS) is desirable.
• Previous experience with Medicare/Medicaid billing is a significant advantage.
• Basic understanding of coding systems such as CPT and ICD10 codes is preferred.
• Verbal and written communication skills must be excellent to facilitate clear understanding with callers.
• Comfortability with MS Windows, MS Office, and database systems is needed.
• Must be organized, detail-oriented, and capable of reviewing large data sets for accuracy.
• Bilingual proficiency in English and Spanish is highly desirable, expanding the ability to assist a wider demographic.

Work Schedule

The position requires the successful candidate to work Monday through Friday during the hours mentioned below:

• 7:30 AM - 4:00 PM PST
• 8:30 AM-5:00 PM MTN
• 9:30 AM - 6:00 PM CST
• 10:30 AM - 7:00 PM EST

Compensation and Benefits

The pay range for this position is between $15.50 and $19.00 per hour, or state/local minimum wage if higher. Job offers will be made considering candidates’ skills, experience, and qualifications relative to internal equity and market data. The application window closes on April 12, 2025.

Laboratory employees scheduled for 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, Short-Term and Long-Term Disability, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO) options, and Tuition Reimbursement. Casual, PRN, and part-time employees working less than 20 hours are only eligible for the 401(k) Plan.

Company Overview

Labcorp is an Equal Opportunity Employer that supports and strives for diversity and inclusion within the workforce. They do not tolerate discrimination or harassment in hiring and employment practices and make employment decisions based on business needs and employee qualifications. Candidates with arrest or conviction records will also be considered for employment in compliance with applicable laws.

Conclusion

Labcorp’s position as a Customer Service Support Representative offers a notable opportunity for individuals seeking a fulfilling career in customer service within the healthcare industry. If you possess the required skills and share a commitment to supporting community health through service excellence, consider applying for this remote position.

This job offer was originally published on himalayas.app