Solventum: CO - Client Support Agent with German (m/f/*)

Related keywords: salesforce remote jobremote job universityremote job in healthcare

Overview

Solventum is a new company dedicated to transforming healthcare by solving complex challenges that enhance the lives of patients and enable healthcare professionals to deliver their best work. They aim to integrate empathy, insight, and clinical intelligence into their innovations, partnering with experts in healthcare to generate effective and compassionate solutions.

Job Title: Client Support Agent with German (m/f/*)

This role involves providing customer service support for a diverse client base. The successful candidate will engage in various aspects of customer relationship management and be instrumental in addressing customer needs efficiently. Solventum is looking for individuals who are not just qualifiers but are passionate about improving healthcare through their work.

Job Description

As a Client Support Agent, your primary responsibilities will include:

• Responding to customer requests through designated channels.

• Liaising with colleagues on customer relationship management utilizing Salesforce functionalities.

• Managing and registering customer complaints to ensure effective handling.

• Identifying opportunities for improving data quality and reducing cycle times.

• Continuously seeking ways to improve processes to enhance the customer experience.

This position offers an excellent opportunity to collaborate with innovative professionals while making a meaningful impact in the healthcare sector.

Required Skills and Qualifications

To be successful in this role, candidates must meet the following criteria:

• A Bachelor's degree or higher from an accredited university.

• 1-2 years of experience in customer-facing roles, specifically in B2B, complaint handling, or general customer service.

• Fluent in both English and German, which is essential for interacting with a diverse clientele.

In addition to these requirements, candidates who possess the following skills may have an advantage:

• Previous experience with SAP, particularly the OTC module, and Salesforce.

• A background in supply chain and logistics, which can be beneficial.

  

• Strong problem-solving abilities and a sense of ownership for the tasks at hand.

• Excellent organizational skills necessary in a fast-paced customer service environment.

• Flexibility to manage changes efficiently, adapting quickly to new systems and processes.

• A detail-oriented mindset that values the quality of customer interactions.

• Ability to work collaboratively in a team setting.

Work Location

This is a remote position based out of Poland, allowing for flexible work arrangements while supporting the needs of clients worldwide. Applicants must be legally authorized to work in Poland without sponsorship for employment visa status.

Salary and Benefits

While specific figures for the salary are not disclosed, Solventum routinely benchmarks its pay against comparable companies in terms of size and scope, ensuring their compensation is competitive. The company is also committed to the well-being of its employees, offering various programs aimed at promoting physical and financial wellness. They value diversity and inclusion within their team and maintain an equal opportunity employment policy, thereby encouraging applicants from all backgrounds to apply.

Application Process

Interested candidates are encouraged to submit their applications in English, ensuring to provide their complete education and work history either through a resume upload or by entering information directly into the application fields. Solventum remains vigilant against fraudulent job postings and recruits only through verified domain emails. Hence, applicants are advised to exercise caution when encountering unsolicited job offers claiming affiliation with Solventum from different domains.

Conclusion

The opportunity with Solventum as a Client Support Agent offers prospects not only for professional growth within a healthcare context but also for direct contributions that can improve lives. Candidates prepared to engage with customers, leverage support systems like Salesforce, and drive process improvements are likely to thrive in this position. This is an ideal job for those passionate about combining customer service expertise with an innovative healthcare mission.

This job offer was originally published on weworkremotely.com