dormakaba is seeking a remote Software Solutions Technical Specialist to be an integral part of their team. This position focuses on providing technical expertise and support specifically for the company’s Lodging System (LGS) product. The role is vital in ensuring the efficient deployment of software solutions and enhancing client satisfaction, ultimately contributing to project revenue and maintaining delivery timelines.
As a Software Solutions Technical Specialist, you will undertake various responsibilities aimed at supporting internal teams and ensuring smooth operations related to LGS products.
Support the Installer Hotline: You will manage calls from field technicians, certified installers, and integrators, addressing their queries associated with product installation and functionality.
Technical Escalations: Collaborate closely with Project Coordinators to manage and resolve any technical escalations during project implementations.
Software Testing: Support the definition, development, installation, and testing of software applications. Conduct remote installations and deliver necessary training to end-users.
To qualify for this role, certain educational and experiential prerequisites are necessary:
Educational Background: A Bachelor’s degree in a relevant field such as Computer Science, Computer Engineering, or IT Systems is preferable.
Professional Experience: Ideally, a candidate should have 2+ years of experience in a support capacity, preferably in a call center or field service environment.
Technical Proficiency: Strong knowledge and skills in Microsoft Server and Client Operating Systems, SQL Server databases, and Microsoft Networking Fundamentals are required. Moreover, you should possess hands-on experience with DevOps toolchains, specifically concerning Android and iOS platforms.
While the required skills are significant, some preferred qualifications can also enhance a candidate’s profile:
Cloud Services Knowledge: Experience with cloud platforms and services like iCloud, and SaaS experiences, particularly with Azure or AWS certifications are advantageous.
Multilingual Skills: Having proficiency in multiple languages, especially French and Spanish, can be a valuable asset in this role.
Previous Teaching Experience: Prior experience in conducting training sessions would be an additional benefit.
The hiring salary range for this position is $55,000 - $60,000. This range may vary based on the applicant's education, experience level, skills, and alignment with internal and market standards.
In addition to a competitive salary, dormakaba offers a comprehensive benefits package aimed at prioritizing employee well-being:
Health Coverage: Immediate access to medical, dental, and vision insurance options on Day One of employment.
Reduced Waiting Periods: Employees can take advantage of medical wellness programs to ensure their well-being without any waiting periods.
Vacation and Time Off: Generous vacation and personal time off policies to maintain work-life balance.
Parental Leave: Support for growing families with parental leave policies that cover both mothers and fathers.
Retirement Planning: Employees can benefit from a 401k Matching plan, commencing on the first day of employment.
Career Development: dormakaba emphasizes employee growth through a Tuition Reimbursement Program and provides 24/7 access to over 15,000 LinkedIn Learning courses for professional development.
Employee Support: Offer programs such as Employee Assistance Programs and Voluntary Legal Insurance.
Incentives and Discounts: Opportunities for referral bonuses and corporate discounts on various services and shopping.
Diving into the role of a Software Solutions Technical Specialist at dormakaba not only allows you to utilize your expertise in a critical capacity, impacting real-world applications like schools, hospitals, and more, but also to grow within a supportive workplace culture. The company values every employee's contribution towards achieving safety, security, and sustainability; fostering an environment where internal advancement and team collaboration are paramount.
This role promises not only job security and respect but also a progressive pathway for personal and professional development. With over 16,000 employees worldwide, dormakaba provides a vast network of growth and advancement opportunities, making it an excellent choice for those looking to elevate their careers.
This job offer was originally published on himalayas.app
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