SoFi, a next-generation financial services company and national bank, is looking for a Director of Operations Learning & Development to lead the development of a modern, scalable learning ecosystem. The company emphasizes transforming how individuals engage with personal finance, leveraging innovative, mobile-first technology to help members achieve their financial goals. This role is essentially about improving training and onboarding processes to enhance member services and overall business outcomes.
SoFi stands for Social Finance, and it aims to reshape the financial landscape by challenging traditional banking norms. By integrating mobile-first technology, it caters to millions of members, ensuring their personal finance experience is efficient and impactful. With a commitment to innovation, SoFi is invested in fostering a work culture that nurtures creativity and excellence.
The Director of Learning & Development is tasked with a comprehensive range of responsibilities that include:
Driving L&D Program Strategy: Formulating a strategy that aligns the learning and development programs with member experience goals utilizing data-driven insights.
Mentoring Team Members: Leading a team of Senior Managers, ensuring a collaborative and innovative approach within the team.
Managing the Operational Learning Library: Overseeing resources that support training and development from the onboarding phase through to advanced operational stages.
Diverse Methodologies: Implementing various learning methodologies including classroom sessions, digital tools, and coaching to ensure comprehensive training solutions.
Integrating AI Tools: Utilizing artificial intelligence to enhance knowledge databases and streamline L&D programs, which helps in onboarding efficiency and ongoing training.
Fostering Continuous Learning: Encouraging a culture of continuous improvement within the organization that supports both managers and individual contributors.
Reporting and Collaboration: Providing assessments on program impacts and investments required to senior leadership while working with enterprise partners to ensure alignment across the Operations sector.
For candidates interested in applying for this role, the following qualifications and skills are essential:
Educational Background: A Bachelor's degree in a relevant discipline is required, while a Master's degree is preferred. This educational foundation supports the understanding of adult learning principles and instructional design.
Extensive Experience: Applicants should have at least 8 years of team management within operational roles and 10 years of experience in learning and development, specifically with training design.
Industry Knowledge: A minimum of 8 years in the banking or fintech sector is necessary, along with experience utilizing AI tools to craft effective learning pathways.
Training Delivery Skills: Individuals must display the ability to deliver training both in person and remotely, showcasing excellent communication and presentation skills, particularly towards executive leadership.
Technical Expertise: Candidates should be skilled in utilizing instructional design principles, with a solid understanding of data analytics that can drive actionable improvements in training programs. A strong capability in developing curricula for operational and call center environments is also crucial.
The position offers a competitive salary, although a precise range is disclosed as determined by various factors including experience, skills, and location. SoFi also promotes a comprehensive benefits package designed to meet the diverse needs of its employees. Interested candidates are encouraged to review the Benefits at SoFi page to understand the additional perks and allowances provided.
SoFi is dedicated to maintaining an inclusive culture that valuingly recognizes diversity. It offers equal employment opportunities and reasonably accommodates candidates with disabilities throughout the hiring process. The company encourages individuals to bring their whole selves to work and aims to create a positive environment where everyone can thrive.
The Director, Learning & Development position at SoFi reflects a robust role dedicated to improving operational efficiency through stakeholder training and development. As industries pivot towards more tech-driven solutions, this role stands crucial in guiding SoFi’s mission to elevate the member experience through continuous learning and development. Candidates with a blend of leadership experience, industry knowledge, and a passion for enhancing learning frameworks will find this opportunity incredibly rewarding. If you are inspired by the idea of leveraging innovative training solutions within a modern financial services environment, consider applying to be a part of SoFi's dynamic team.
This job offer was originally published on weworkremotely.com
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