Service Desk Level 1 Analyst - 3rd shift Remote

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Overview

The job opportunity is for a Service Desk Level 1 Analyst position with a focus on 3rd shift work, provided by DYOPATH, an innovative Managed Service Provider (MSP). The organization prides itself on creating a people-first culture, valuing creativity, collaboration, and accountability. Employees are encouraged to participate in a spaces that promotes growth, inclusiveness, and appreciation.

Job Role and Responsibilities

As a Service Desk Level 1 Analyst at DYOPATH, you will function as the initial point of contact for customers and employees seeking technical support. Your main responsibilities will include:

• Responding to incoming requests through phone, email, and chat.
• Logging service desk interactions in a ticketing system.
• Providing first-level technical support for a range of common issues regarding desktop, laptop, printer, mobile device, software, and network problems.
• Escalating issues that cannot be resolved at your level to the appropriate teams.
• Conducting follow-up activities to ensure customer satisfaction.
• Participating in training, certification, and projects as necessary.

Skills and Qualifications

To excel in this role, candidates should possess the following skills and qualifications:

• A high school diploma or equivalent, with an associate's or bachelor's degree in computer science or a related field preferred.
• 1-2 years of experience in technical support, ideally in a service desk environment.
• Proficient in Microsoft Office, Windows operating systems, and basic network troubleshooting skills.
• Familiarity with ITIL or similar service management frameworks is a plus.
• Strong customer service and communication skills to interact effectively with non-technical users.
• Excellent problem-solving abilities and capacity to handle multiple tasks efficiently.
• Ability to work both independently and as part of a team.

Work Schedule and Pay

The position is a full-time role with a schedule of 3rd shift, specifically from Saturday to Wednesday (Thursday & Friday off), operating from 12:30 AM to 9:00 AM EST. The pay for this position is offered at $20/hour, providing a competitive salary within the industry.

Benefits

DYOPATH offers an impressive benefits package, including:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match to help employees save for retirement
• Paid Time Off and Paid Holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pet Insurance for those who consider their pets as family
• Continuous learning and professional development opportunities

Work Culture

DYOPATH is recognized as a Great Place to Work for four consecutive years, showcasing its commitment to fostering a positive work environment. They value integrity, teamwork, and accountability, cultivating a workplace where all team members feel appreciated and supported in their roles. Additionally, the company emphasizes sustainability and strives to empower organizations with innovative technology solutions.

Equal Opportunity Employer

As an equal opportunity employer, DYOPATH ensures a work environment that is free from discrimination based on various factors, including age, disability, gender, race, and sexual orientation. The company is dedicated to maintaining an inclusive workplace and encourages diverse candidates to apply.

Application Process

Candidates interested in this opportunity are invited to apply to join the DYOPATH team and leverage their technical skills in a rewarding environment. The job description highlights that those who are ready to make a difference through technology and customer service are particularly encouraged to consider this role.

The detailed information regarding the job and application process can be further explored on the organization's career page. Whether you are looking to start your career in technical support or hold prior experience, this role at DYOPATH could be an excellent opportunity to advance in the field.

This job offer was originally published on himalayas.app