Senior UX Researcher

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Overview

OfficeSpace is an innovative company specializing in AI workplace management solutions. With operations spanning the US, Canada, and Costa Rica, OfficeSpace prides itself on fostering a culture of trust, respect, growth, and impact. As a performance-based company that's backed by renowned investors like Vista Equity Partners and Resurgens Technology Partners, it sets high standards for hiring individuals who are entrepreneurial, passionate, and motivated to drive long-term success.

Job Title

The open position is for a Senior UX Researcher. This role is critical for shaping and influencing product strategy and user experience across various offerings from OfficeSpace. It provides an opportunity for candidates to lead impactful research initiatives, particularly focusing on emerging AI-powered features such as workplace assistants and chatbots.

Job Responsibilities

In this role, you will be responsible for a variety of tasks:

• Lead UX research initiatives across the product portfolio
• Manage the end-to-end research process, including scoping, planning, synthesis, and presentation of findings
• Conduct both tactical and strategic research to inform product decisions
• Collaborate with cross-functional teams including product managers, designers, engineers, and data scientists
• Utilize a mixed-methods approach to research, using tools such as user interviews, usability studies, surveys, and behavioral data analysis
• Advocate for and define research best practices and mentor peers in advancing research functions
• Create journey maps, personas, and frameworks to enhance user understanding
• Convey insights effectively through storytelling and presentation techniques
• Autonomously identify high-impact research opportunities that enhance user-centric design
• Measure the impact of UX initiatives by aligning research findings with key business outcomes, including engagement and operational efficiency

Required Skills and Experience

To qualify for the Senior UX Researcher position, candidates must possess the following skills and experience:

• A minimum of 3 years conducting quantitative UX research and data analysis
• At least 2 years of experience executing qualitative studies, such as interviews, ethnography, and concept testing
• Proficient in various usability testing methodologies and translating findings into actionable insights
• Experience developing user personas and journey maps
• Proven track record of influencing product decisions within fast-paced, high-growth SaaS environments
• Must have experience with AI-powered products, particularly chatbots or intelligent workplace assistants
• Strong skills in storytelling, communication, and collaboration with diverse audiences
• Familiarity with tools like Figma, Maze, Lookback, Dovetail, UserTesting, and Hotjar
• Optional but beneficial: proficiency in SQL or similar data querying tools

Preferred Qualifications

Candidates with the following background will have an enhanced competitive edge:

• Experience in the office space, real estate, or facilities management industries
• Familiarity with scaling research practices in growing product organizations
• Exposure to Agile/Scrum methodologies
• Ability to work independently in a remote-first environment, with comfort in navigating ambiguity

Culture and Work Environment

OfficeSpace encourages a collaborative environment and values contributions from all team members. The company emphasizes personal and professional growth, allowing researchers to own their projects and implement groundbreaking strategies in workplace management. The team is comprised of diverse skills and backgrounds, fostering innovative thinking that leads to creative solutions. This is a chance to join a forward-thinking company at the forefront of AI technology in workplace management.

Salary Information

Currently, the salary information for this position is not provided. Prospective candidates may need to inquire about this during the interview process or check typical industry standards for UX researchers in a similar role.

Conclusion

The Senior UX Researcher at OfficeSpace role is an exciting opportunity for users who are ready to make a significant impact in the field of workplace technology. Driven candidates who thrive in a remote work environment and possess a strong UX research foundation are encouraged to apply. This position will not only test your skills but will also provide a platform for growth and development in cutting-edge workplace solutions.

This job offer was originally published on jooble.com