Senior UX Researcher

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Job Overview

The position of Senior UX Researcher at OfficeSpace presents an exciting opportunity for individuals passionate about the integration of AI in workplace management. OfficeSpace is recognized as an AI-driven workplace management platform that emphasizes growth, innovation, and a performance-oriented culture. The company operates primarily across the US, Canada, and Costa Rica, fostering an environment that values trust, respect, and impact.

Company Insights

OfficeSpace stands out for its commitment to enhancing the modern workplace experience. Backed by prestigious investors such as Vista Equity Partners and Resurgens Technology Partners, the organization seeks to revolutionize how teams plan and connect. The firm thrives on entrepreneurial spirit and agility, making it a compelling choice for candidates looking to effect substantial change within a growing company.

Role Responsibilities

The Senior UX Researcher will play a pivotal role in leading UX research initiatives across various products. This includes evaluating emerging AI-powered features such as workplace assistants and chatbots. The candidate will manage the entire research process—from scoping and planning to synthesizing findings and presenting results at the executive level.

Key responsibilities include:

• Leading tactical and strategic research to inform product design and strategy.
• Collaborating with product managers, designers, engineers, and data scientists to align with the company's roadmap priorities.
• Employing a mixed-methods approach, which encompasses user interviews, usability studies, surveys, and data analysis.
• Developing essential artifacts like journey maps, personas, and frameworks to enhance user understanding and create scalable design systems.
• Communicating research insights through storytelling and data visualization to influence high-level decisions across the organization.
• Identifying research opportunities autonomously to contribute to the development of user-centric workplace tools.
• Measuring the impact of UX initiatives by linking research to key business outcomes such as engagement and operational efficiency.

Required Skills and Experience

Candidates should possess the following skills and experience to be successful in this role:

• A minimum of 3 years in conducting quantitative UX research and data analysis.
• At least 2 years of experience in conducting qualitative studies, including interviews and concept testing.
• Proficiency in usability testing methodologies.
• Experience in developing user personas, journey maps, and mental models to drive decision-making.
• A proven track record of influencing product strategies in fast-paced, high-growth SaaS environments.
• Must have hands-on experience with AI-powered products, which may include chatbots or intelligent workplace assistants.
• Excellent storytelling and communication skills to convey insights across various stakeholders, including technical and executive teams.
• Familiarity with tools including Figma, Maze, Lookback, Dovetail, UserTesting, and Hotjar.
• Bonus qualifications include experience with querying data using SQL or working with dashboarding tools.

Preferred Qualifications

While not mandatory, the following qualifications may enhance a candidate's suitability for the role:

• Background in industries related to office space, real estate, or workplace technology.
• Experience in scaling a research practice within a growing product organization, particularly in Agile/Scrum environments.
• Ability to navigate ambiguity and function independently in a remote-first setting.

Work Environment

The position is described as a full-time role, ideal for those who thrive in a remote-first work culture. This is particularly advantageous for candidates seeking flexibility coupled with the chance to work in a dynamic team setting that values innovation and impactful contributions.

Compensation and Benefits

Although specific salary details are not provided in the job listing, candidates can expect a competitive compensation based on their skills, experience, and the high-growth environment of OfficeSpace. The company’s culture of meritocracy suggests that contributions significantly influence both personal and organizational success.

In summary, this is a fantastic opportunity for candidates looking to make an impact in the UX field, particularly in relation to AI technologies in the workplace. If you resonate with the mission of shaping the future of work while being part of a talented and driven team, consider applying for the Senior UX Researcher position at OfficeSpace.

This job offer was originally published on jooble.com