Senior Technical RMA Specialist

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Overview

Motive is a pioneering company aimed at empowering physical operations through technology that enhances safety, productivity, and profitability. With a mission to support over 120,000 customers across various sectors, including transportation, logistics, construction, and manufacturing, Motive combines safety protocols, operational efficiency, and financial analytics into one cohesive platform. This modern solution significantly reduces manual workloads by utilizing AI technology to automate and simplify tasks coalescing safety, operations, and finance aspects of business management.

Role Description

The position of Senior Technical RMA Specialist at Motive is designed for individuals skilled in executing and managing the processes related to Return Merchandise Authorizations (RMAs) and product returns. This role is integral to ensuring precise processing of returns, maintaining data accuracy, and supporting seamless reverse logistics operations with both internal teams and third-party logistics providers. Candidates should ideally be based in Buffalo, NY, and will be expected to work in a hybrid capacity, requiring attendance in the office 3-4 days a week.

Key Responsibilities

The Senior Technical RMA Specialist will undertake various tasks essential to managing product returns and inventory reconciliation:

Returns & RMA Processing

• Execute and manage system transactions for RMAs, ensuring the accurate processing of returns.
• Collaborate with customer service and warehouse teams to facilitate timely returns processing.

Inventory Reconciliation & Data Management

• Maintain precise records of returned products and monitor return statuses.
• Reconcile any discrepancies in inventory related to returns and refurbishments.

Collaboration with 3PL & Internal Teams

• Work closely with third-party logistics providers to streamline returns processes.
• Communicate relevant updates regarding returns to internal teams, aiding in problem resolution when necessary.

Reporting & Process Improvement

• Generate reports on return trends, processing efficiency, and inventory precision.
• Identify and propose improvements in reverse logistics workflows to enhance operational efficiency.

Required Skills

To be successful in this role, candidates are expected to possess a blend of skills and experience:

• Educational Background: A bachelor’s degree in business, logistics, supply chain management, or a related field.
• Professional Experience: 3-5 years of experience in a similar supply chain or logistics role focusing on warehouse management.
• Technical Proficiency: Familiarity with ERP systems (preferably SalesForce, Netsuite, or Coupa) and advanced expertise in Excel.
• Communication and Organizational Skills: Exceptional ability to communicate effectively across various departments and manage multiple tasks simultaneously in a fast-paced environment.
• Analytical and Problem-solving Skills: Proficiency in analyzing data to drive decision-making and resolve unforeseen challenges.

Salary Information

The base compensation for the Senior Technical RMA Specialist role ranges from $62,000 to $94,000 USD, considering various factors such as education, work experience, and additional certifications. Furthermore, Motive provides a range of benefits including health, dental, and optical care, paid time off, short and long-term disability coverage, life insurance, and a 401(k) plan, all subject to eligibility requirements.

Company Culture and Values

Motive is committed to creating an inclusive workplace that values diversity in backgrounds, experiences, abilities, and perspectives. They embrace equal opportunity in their hiring practices, which means they welcome applications from various demographics. Motive also adheres to U.S. Export Administration Regulations, necessitating that all employees are authorized to access specific commodities and technologies.

Conclusion

The role of Senior Technical RMA Specialist at Motive presents an excellent opportunity for skilled individuals passionate about logistics and supply chain management. It is ideal for candidates looking to be part of a company that supports operational excellence while emphasizing employee well-being and development. With a competitive salary, comprehensive benefits, and a focus on diversity, this position holds promise for those wanting to grow their careers within a dynamic industry.

This job offer was originally published on himalayas.app