Security & Resiliency Consult Delivery Leader

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Overview of Kyndryl

Kyndryl is a prominent company dedicated to designing, building, managing, and modernizing technology systems that are essential to global operations. With a commitment to inclusivity and equity, Kyndryl is constantly pushing the boundaries of technology and service delivery to create a better environment for both employees and customers. The company fosters a culture of innovation, providing a dynamic workplace where professionals can flourish and make meaningful contributions.

Job Title: Security & Resiliency Consult Delivery Leader

The position of Security & Resiliency Consult Delivery Leader is a key role within Kyndryl, focusing on delivering high-quality information technology services to customers. This role demands a blend of technical proficiency and managerial capabilities, as it is centered on ensuring customer satisfaction within a contractual framework. The employee will be responsible for leading a team that responds to customer needs and influences positive outcomes through strategic solutions.

Main Responsibilities

As a Security & Resiliency Consult Delivery Leader, the successful candidate will:

• Engage actively with customers to understand their requirements and expectations, providing tailored solutions that enhance their experience.
• Inspire team members, creating an atmosphere of collaboration, innovation, and accountability.
• Lead the technical and managerial support for field engineers, system administrators, and support personnel, thus empowering them to deliver effective IT services.
• Address incidents, troubleshoot problems, and manage changes efficiently, ensuring seamless operations.
• Collaborate with Delivery Partners and Site Reliability Engineers (SREs) to maintain high standards of service and reliability.
• Foster a culture of continuous improvement and growth among team members, promoting a customer-first mindset.

Required Skills and Experience

Candidates interested in this position should possess a strong foundation in the following areas:

• A minimum of 5 years of experience in leading delivery teams, with a proven track record of providing quality services.
• A sound understanding of Kyndryl’s competencies, IT services, and technology vendors.
• Proficiency in incident, problem, and change management, including the ability to perform root cause analysis.
• Experience working closely with clients and Delivery Partners to achieve successful project outcomes.
• Skills in AIOps, automation, and an innovative approach to resolving issues.
• Strong interpersonal abilities, with a focus on maintaining effective client relationships.

Preferred qualifications include a Bachelor's degree and relevant certifications such as Six Sigma, PMP, or ITIL.

Company Culture and Values

Kyndryl places significant emphasis on diversity and inclusion, believing that varied perspectives and backgrounds foster a more innovative and effective workforce. The company encourages employees to bring their authentic selves to work, nurturing a sense of belonging and community. This is evident in Kyndryl's various Inclusion Networks, intended to support individuals from all walks of life.

Kyndryl's commitment to employees extends beyond mere professional growth; the organization provides various benefits aimed at enhancing employees' well-being, including:

• Access to extensive learning programs and industry certifications.
• Opportunities for professional and personal development.
• Support for employee engagement through community service and social impact initiatives.

Opportunities for Growth

The Security & Resiliency Consult Delivery Leader will have the chance to work on significant projects while collaborating with talented professionals worldwide. The role is dynamic and influential, offering career advancement paths and professional skill development opportunities not commonly found elsewhere. With Kyndryl's global reach and diverse clientele, this position is well-suited for those seeking to make a considerable impact within the technology landscape.

Salary Information

While specific salary details for the position of Security & Resiliency Consult Delivery Leader are not provided, candidates can expect competitive compensation aligned with industry standards for similar senior roles. Salaries at Kyndryl often reflect the employee's expertise, experience, and the overall job market, underscoring the company's commitment to attracting and retaining top talent.

Conclusion

The position of Security & Resiliency Consult Delivery Leader at Kyndryl invites candidates with a blend of technical and managerial expertise to play a pivotal role in transforming customer experiences. This role represents a unique chance to innovate within the IT industry and contribute to an organization that values inclusivity and continuous improvement. If you are looking to join a leading tech firm that puts customer success first and promotes a culture of growth, this opportunity at Kyndryl may be your next career move.

This job offer was originally published on jooble.com