Security & Resiliency Consult Delivery Leader

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Overview

The job position being offered is for a Security & Resiliency Consult Delivery Leader at Kyndryl, a company renowned for its expertise in managing mission-critical technology systems globally. The role is designed for those passionate about providing exceptional service and revolutionizing the realm of technology. As an integral part of Kyndryl, you will be responsible for ensuring that clients receive exceptional service within a contractual framework.

Responsibilities

In this role, you will take on several critical responsibilities. You will:

• Inspire and lead a team of experts to deliver high-quality IT services.
• Collaborate closely with various systems, software products, and networked devices to align solutions with clients' needs.
• Foster strong relationships with customers as part of their account structure, working hand in hand with a Delivery Partner.
• Be responsible for the technical and managerial support for a team consisting of field engineers, technicians, system administrators, and product support personnel.
• Take the lead in troubleshooting incidents, and propose swift solutions to any issues that affect systems or services.

Notably, your role is not limited to delivery; it includes strategic planning and execution, requiring a blend of technical expertise and leadership skills.

Key Requirements

The position necessitates a strong skill set along with corresponding experience. Candidates should have:

• Over 5 years of experience leading delivery teams and ensuring quality services.
• Sound knowledge of Kyndryl's competencies, IT services, and managed platforms.
• Proven experience in incident, problem, and change management, alongside capability in root cause analysis.
• Strong collaboration skills to work with Delivery Partners and engage with Site Reliability Engineers (SREs) for improved customer outcomes.
• Hands-on experience with AIOps and an automation-oriented mindset.

Those who possess a degree in a related field, along with certifications such as Six Sigma, PMP, or ITIL, will find their applications viewed most favorably.

Work Environment

Kyndryl promotes a diverse and inclusive workplace. You will be part of a team that values various perspectives, ensuring that all voices are heard and everyone can thrive. The company encourages personal and professional growth and supports a culture of equity and community, helping employees find their best selves at work.

Benefits and Growth Opportunities

Kyndryl provides its employees with numerous benefits designed to support their well-being throughout various life stages. This includes:

• State-of-the-art resources and innovative project opportunities.
• Access to comprehensive employee learning programs leading to industry certifications, including those from Microsoft, Google, and Amazon.
• The ability to engage through a volunteering program, where employees can contribute to non-profit organizations and take part in community-building projects.

Company Culture and Values

Kyndryl emphasizes the importance of inclusion. They understand that diversity extends beyond physical attributes and backgrounds; it encompasses thoughts and ideas. The company endeavors to cultivate an environment where all employees can bring their whole selves to work, fostering innovation and teamwork. You can expect an engaging and dynamic work experience that prioritizes your both professional and personal development.

Application Details

If you possess the required experience and a customer-focused mindset, this exciting position may be a perfect fit for you. Kyndryl is looking for driven individuals ready to make a significant impact and advance their careers within a flourishing technology landscape. The application process encourages referrals, allowing current Kyndryl employees to highlight potential candidates during hiring.

With its exceptional potential for career advancement, engaging work environment, and comprehensive support systems, Kyndryl is a promising employer for anyone seeking to influence the future of technology services. As a Security & Resiliency Consult Delivery Leader, you will not only be pivotal in ensuring customer success but will also drive Kyndryl's legacy of Excellence.

This job offer was originally published on jooble.com