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Arkose Labs is dedicated to creating a secure online environment where consumers are shielded from spam and abuse. Recognized as a leader in Bot Detection and Mitigation, the company boasts the highest scores in customer satisfaction and a strong market presence, attributing their success to innovative technology and a commitment to customer care. The firm is headquartered in San Mateo, CA, but employs a global team, including professionals in London, Costa Rica, Australia, India, and Argentina. Their flagship service features a pioneering warranty for issues like credential stuffing and SMS toll fraud, further solidifying their industry position.
The role of Security Analyst at Arkose Labs is centered around analyzing web traffic to detect attack patterns and guide these threats through designated channels, thus aiding in thwarting adversarial attempts aimed at customers. This position is particularly significant as it combines customer support and escalation responsibilities and involves cross-functional collaboration with teams like Customer Success Managers and Threat Researchers.
As a Security Analyst, you will undertake several critical tasks including:
Providing leadership within a dynamic team aimed at enhancing data utilization for customer security decision-making.
Improving team efficiencies through capacity-building programs that enhance situational awareness and response capabilities against attacks.
Ensuring successful adoption of Arkose Labs’ solutions by assisting customers in realizing the full potential of security initiatives.
Collaborating with various internal teams to develop new analytical and technical approaches that improve customer performance regarding security settings and use case implementations.
Documenting process improvements and identifying new opportunities for customer engagement and expansion.
Candidates should have a robust skill set to perform the job effectively:
4+ years of experience as a Data or Support Analyst, ideally in a SaaS environment.
Proficient in business English (B2 level) with solid customer support and escalation experience.
Comprehensive understanding of information security principles.
Familiarity with technologies like HTML, JavaScript, and APIs.
Python scripting skills and proficiency in data visualization tools are essential.
Strong attention to detail and a collaborative spirit.
Excellent written and verbal communication abilities, strong work ethic, and a customer-centric attitude.
Although not mandatory, the following qualifications will be beneficial:
Degree in Computer Science, Mathematics, Statistics, Information Systems, or a related field.
Previous experience in a customer-facing cybersecurity role.
While specific salary details aren't explicitly stated, Arkose Labs competes with the market, offering:
A competitive salary complemented by equity options.
Generous vacation policies with 25 vacation days per year.
Access to Swiss Medical or OSDE 430 Plans.
Inclusive mental health support programs.
Flexible working hours aimed at promoting personal well-being and mental health.
In addition to these benefits, Arkose Labs promotes a culture of professional development, supporting continuous education and career growth opportunities.
Arkose Labs emphasizes a workplace culture where every employee's unique contributions are valued. The organization focuses on:
People-first approach: Employees are considered the most valuable resource, promoting independence and ownership in their roles.
Teamwork: The organizational culture is built on integrity, respect, and an open communication channel.
Customer focus: The company places high importance on understanding and solving customers’ problems with urgency and precision.
Execution: Emphasizes professionalism in all processes to ensure optimal outcomes for customers.
Security-first mindset: Developing processes and practices prioritizing security considerations.
In summary, the Security Analyst position at Arkose Labs provides a stimulating work environment with significant responsibilities aimed at protecting clients from cyber threats. The role allows for professional growth through collaboration with seasoned experts in the field and equips analysts with essential tools and support for career advancement. This is a full-time position based in Argentina, and prospective candidates will need to exhibit strong analytical skills, a proactive attitude towards problem-solving, and a commitment to customer service excellence.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
