The Salesforce Support Analyst II role at Lennar is pivotal in providing intermediate technical support aimed at assisting Lennar Associates utilizing the Salesforce platform. This position calls for the resolution of more complex platform issues and involves supporting both administrators and developers with configuration and deployment activities. The analyst will also play a crucial role in maintaining strong internal client relationships, ensuring effective and timely service across the business.
Responsibilities
One of the primary responsibilities of the Salesforce Support Analyst II is acting as an escalation point for Tier 1 support analysts. This role necessitates the ability to resolve more advanced Salesforce access, configuration, and data issues. Some of the detailed duties include:
Serving as an escalation point for solving complex Salesforce issues related to access and configuration.
Producing and updating best practice support documentation, running documentation, and maintaining knowledge base articles.
Providing detailed incident summaries and root cause analysis, and proposing long-term solutions for recurring platform issues.
Troubleshooting advanced Salesforce issues, which may include sharing rule conflicts and complex profile configurations.
Managing and maintaining declarative automation processes within Salesforce under change management guidelines.
Conducting advanced data operations like utilizing Data Loader, Workbench, and SOQL queries to support data quality initiatives, including deduplication and mass updates.
Developing and modifying reports and dashboards to meet business reporting requirements.
Assisting with release management activities including sandbox refreshes and change set deployments.
Monitoring the health of the Salesforce platform, identifying and resolving API limits, storage issues, license thresholds, and integration failures.
Coordinating with third-party support contractors and mentoring Tier 1 analysts.
Regular participation in training sessions and onboarding for new users.
Required Skills and Qualifications
The ideal candidates for this role must possess several key skills and qualifications, including:
A high school diploma or GED is required, with a Bachelor’s degree preferred.
A minimum of 3-5 years of relevant experience in Salesforce administration or support is needed.
Preferred certifications include Salesforce Administrator (ADM-201), Advanced Administrator (ADM-211), or Platform App Builder certifications.
Strong knowledge of Salesforce Sales Cloud and Service Cloud, including key components of the security model (profiles, permission sets, roles, sharing rules, etc.).
Proficiency with Salesforce declarative tools and data tools such as Data Loader and basic SOQL/SOSL query writing.
Experience with Salesforce release management and the DevOps deployment process.
Familiarity with Salesforce integrations and troubleshooting at a functional level, as well as basic understanding of developer concepts like Apex and Lightning Web Components.
Strong communication and problem-solving skills, as well as the ability to communicate technical issues in a user-friendly manner.
Experience using ServiceNow or comparable ITSM ticketing systems is required.
Benefits and Career Growth
Working with Lennar offers a career with a purpose and the chance to contribute to a culture built on making dreams come true. The company emphasizes both personal and professional growth, offering a wide array of benefits to its associates:
Comprehensive health insurance plans, including medical, dental, and vision coverage.
401(k) retirement plans with a $1 for $1 company match up to 5%.
Paid parental leave and an Associate Assistance Program to help during critical life moments.
An Education Assistance Program and up to $30,000 in adoption assistance.
A vacation policy granting up to three weeks of vacation annually, generous leave for holidays, sick days, and personal days.
Referral bonuses and home purchase discounts, alongside initiatives like the Everyone’s Included Day.
Conclusion
Overall, the Salesforce Support Analyst II role at Lennar is an excellent opportunity for professionals aiming to enhance their careers in Salesforce administration and support. With a comprehensive benefits package and a supportive work culture, this position not only offers a chance to work with cutting-edge technology but also promotes career advancement opportunities within the organization. Candidates interested in applying should ensure they meet the qualifications outlined and be prepared to demonstrate their skills in Salesforce solutions.
This job offer was originally published on himalayas.app
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