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CleverTap, a leading customer engagement platform, is seeking an Inbound Sales Development Representative to join their dynamic team in Colombia. This exciting opportunity is designed for enthusiastic individuals eager to engage and qualify inbound leads for a pioneering SaaS platform. The role is essential in guiding potential customers through the initial stages of sales, understanding their needs, and facilitating smooth transitions to the sales team.
The position requires a range of responsibilities aimed at providing excellent service to potential clients.
Lead Qualification: As a representative, you will promptly respond to incoming leads via email, chat, or phone calls. Your skill in assessing their requirements, challenges, and readiness to engage will be vital.
Consultative Engagement: You are expected to engage in meaningful conversations to comprehend the pain points and goals of leads. Educating potential clients about CleverTap's features and benefits is crucial to ensure alignment with their needs.
Lead Nurturing: A primary responsibility will be guiding leads through the initial stages of the buying process by providing them with essential information, resources, and product demonstrations. Frequent communication is necessary to maintain engagement.
Collaboration with Sales Team: Working closely with account executives or sales managers allows you to seamlessly transition qualified leads. Providing comprehensive insights about initial interactions is essential for the sales team to customize their approach.
Documentation and Follow-Up: Maintaining accurate records of lead interactions in the CRM system (Salesforce.com) is a primary function, along with consistently following up to ensure a smooth handoff to the sales team.
Continuous Improvement: There is also an opportunity to analyze inbound lead trends, identify areas for process enhancement, and propose strategies aimed at increasing conversion rates.
Candidates must possess specific skills and qualifications to be considered for this role.
Languages: Fluency in English and Spanish is required to effectively engage with a diverse client base.
Experience: Previous exposure to customer-facing roles, primarily in sales or customer support within the SaaS or technology sector, is beneficial.
Communication Skills: Strong verbal and written communication skills are crucial to articulate CleverTap’s value proposition effectively.
Product Knowledge: A solid understanding of the CleverTap SaaS platform is essential, enabling you to convey its benefits and unique selling points knowledgeably.
Empathy and Patience: The ability to understand leads' needs and guide them patiently through the sales process will differentiate successful candidates.
Organizational Skills: You should be capable of managing multiple leads simultaneously while maintaining accurate records.
Team Collaboration: A willingness to work collaboratively with the sales team and other departments is essential to provide a seamless customer experience.
Education: A Bachelor’s Degree in Business Administration, Marketing, or a related field is also required.
This role reports directly to the VP of Sales LATAM, offering an opportunity to learn and grow under experienced leadership.
Working at CleverTap promises numerous benefits:
CleverTap is recognized as an all-in-one customer engagement platform that assists brands in unlocking limitless customer lifetime value. The company is trusted by over 2000 brands like Domino’s, Jio, and Zomato to help build personalized experiences for their customers. The platform is powered by TesseractDB, the world's first purpose-built customer engagement database, ensuring speed and cost efficiency at scale.
CleverTap is backed by top-tier investors including Accel, Tiger Global, and CDPQ, with a global presence across several major cities including San Francisco, Bogotá, and Amsterdam.
In summary, this position offers a unique opportunity for individuals passionate about technology and customer engagement to advance their careers. A commitment to creating an inclusive culture and providing pathways for professional growth underlines CleverTap's ethos. If you see yourself thriving in this setting, applying for the Inbound Sales Development Representative position could be your next career move!
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
