Repair Service Representative - 1st Shift

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Job Overview

The Repair Service Representative position offers an excellent opportunity to work remotely with Stryker, a leader in medical equipment. The role is essential, allowing you to be the primary contact for customer inquiries related to repairs. This is a full-time position, primarily scheduled Monday through Friday from 6:00 AM to 2:30 PM PT, which equates to 9:00 AM to 5:30 PM ET.

Work Flexibility

This role allows for remote work, providing flexibility for those who seek a work-life balance while maintaining the responsibilities of a customer service position. However, note that overtime may be required to meet business needs, reflecting the occasionally high demand for the services provided.

Responsibilities

As a Repair Service Representative, your principal duties will include:

• Acting as the primary point of contact for customer and sales inquiries regarding repairs.
• Providing detailed information on products, service pricing, and repair processes.
• Supporting a phone queue for repairs while multitasking—responding to emails from customers and sales representatives.
• Offering repair estimates for customer approval.
• Advising accounts on ProCare programs during calls for pricing confirmation.
• Managing repair order intake and approvals for specific regions.
• Effectively communicating policies to customers.

In addition to these tasks, you'll need to maintain meticulous documentation for each order and work collaboratively with cross-functional teams to prioritize urgent repair orders. This position is crucial for ensuring customer satisfaction and effective workflow within the organization.

Required Skills

To be considered for this position, the following skills and qualifications are essential:

• High School Diploma or GED/Equivalent.
• A minimum of 2 years professional experience in fields such as call center, customer service, or sales support.
• Proficient in Microsoft Office Suite, including Excel, Word, Access, Outlook, and Teams.

Preferred qualifications include:

• At least 1 year of call center experience.
• Experience with Oracle and Enterprise Resource Planning (ERP) systems, along with familiarity with data analysis tools like queries and pivot tables.
• Proficiency in SAP and Service Max.

Salary

The hourly wage for this role ranges from $21.58 to $37.96, with eligibility for bonuses and additional benefits. Actual pay depends on individual skills and experience, as well as geographical location. This range is attractive given the responsibilities involved and serves as a competitive compensation for entry-level roles in the industry.

Company Overview

Stryker Corporation is committed to fostering a diverse workplace. They are an equal opportunity employer, promoting inclusivity and fairness during the hiring process. All qualified applicants are considered for employment regardless of race, gender identity, sexual orientation, national origin, disability, or veteran status.

Additional Information

Stryker emphasizes the importance of confidentiality and transparency regarding compensation discussions among employees. The company firmly adheres to regulations that prohibit discrimination against individuals who discuss their pay.

Conclusion

For job seekers looking for a remote customer service role with growth potential, the Repair Service Representative position at Stryker is an enticing opportunity. The combination of competitive pay, the chance to work for a reputable company in the medical field, and the flexibility of remote work makes it a valuable position for individuals with a passion for customer service.

This job offer was originally published on himalayas.app