The Remote Helpdesk Support role at The Ward Team is designed for individuals who thrive in a customer-focused environment. As a support specialist, you will interact with clients, agents, and colleagues to resolve inquiries related to real estate processes and technical systems. This position is critical in ensuring that the services provided meet high-quality standards and that clients receive timely and effective assistance.
Key Responsibilities
The position includes several vital responsibilities that contribute to both client satisfaction and seamless operational execution:
Respond to client and agent inquiries via phone, email, and live chat in a professional and prompt manner.
Provide technical support for various software related to real estate, including Customer Relationship Management (CRM) systems and MLS platforms.
Assist clients with troubleshooting tasks such as website issues, login problems, and data entry errors.
Guide clients through listing processes, including documentation completion and the management of transaction systems.
Support agents using marketing tools and assist in the setup of virtual tours in addition to online listing management.
Maintain an up-to-date knowledge base catering to frequently asked questions (FAQs), policies, and industry regulations.
Escalate more complex issues to the appropriate department when required to ensure swift resolutions.
Track and log support tickets meticulously to facilitate timely resolutions and ensure no client issue goes unaddressed.
Assist in training new agents or staff members on the use of software and essential tools, contributing to team knowledge and efficiency.
Required Skills
Candidates for the Remote Helpdesk Support position should be equipped with certain qualifications and skills that ensure they can perform their responsibilities effectively:
Prior experience in real estate, customer support, or as an IT helpdesk technician is preferred.
Strong verbal and written communication skills are crucial, as you will be interacting with clients and colleagues regularly.
Proficiency in relevant real estate platforms, including MLS, Zillow, DocuSign, and various CRM software.
Ability to multitask and prioritize effectively, especially when working independently in a remote setting.
Basic troubleshooting skills are essential for successful problem resolution, especially concerning software and online platforms.
An inherent customer-service orientation combined with a problem-solving mindset will set candidates apart.
Requirements
In addition to the skills highlighted above, there are specific requirements candidates must meet to be considered for this position:
A stable internet connection paired with a quiet and distraction-free workspace is necessary for successful execution of duties.
Availability during assigned shifts is important; these may include evenings or weekends based on business needs, underlining the need for flexibility.
Proficiency in basic productivity tools such as Microsoft Office and Google Workspace, along with familiarity in using helpdesk ticketing systems, will be expected.
Benefits
The position at The Ward Team also offers several benefits that enhance both the work-life balance and potential career growth opportunities for employees:
A flexible remote work schedule, which can be tailored to be either part-time or full-time, allowing for personal adaptation to the role.
Competitive pay that is commensurate with experience, recognizing the value that skilled team members bring.
Opportunities for professional growth within the real estate industry, encouraging career advancement and the learning of new skills.
Ideal Candidate Profile
The ideal candidate for the Remote Helpdesk Support role must have a passion for providing exceptional customer service, with a proactive approach to problem-solving. They should enjoy working in a fast-paced environment and be dedicated to learning and adapting to the unique challenges posed in the real estate sector.
In conclusion, the Remote Helpdesk Support role at The Ward Team offers an exciting opportunity for motivated individuals, blending customer service capabilities with technical support in the dynamic field of real estate. The combination of professional growth opportunities, flexible work arrangements, and competitive compensation makes this position an attractive prospect for job seekers.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
