Remote Customer Support Specialist - Choose your Schedule (37014)

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Job Overview

The position offered is for a Remote Customer Support Specialist at TurboTax. This role primarily involves assisting customers via remote work. You will be responsible for helping TurboTax customers by answering their questions regarding TurboTax products and tax return software. Most inquiries you'll handle will pertain to basic functionalities such as downloading, logging in, getting started with navigation, importing documents, printing and filing, and answering very basic tax questions.

Compensation

You will earn $18.50 per hour. Additionally, during the Turbo Bonus Boost period from April 9th to 15th, you could earn an additional $5.00 per hour for all hours worked, provided that you work a minimum of 8 hours each day during the qualifying days. Furthermore, there is a $405 Certification bonus available simply for participating in the certification process to become a TurboTax Product Expert.

Requirements and Skills

To be successful in this role, you don’t need a specific accounting background, but there are essential skills and capabilities you should possess:

1. Strong communication skills are crucial for effectively assisting customers with TurboTax products and ensuring clear, empathetic articulation of solutions.
2. You need to demonstrate the ability to understand and empathize with customer needs actively while providing innovative, high-quality service.
3. Eagerness to learn and adapt, especially in the context of answering questions about the TurboTax platform and tax procedures.

The role is designed for enthusiastic individuals who are passionate about helping others navigate their inquiries regarding tax software.

Work Environment and Scheduling

This role boasts a flexible working environment, allowing you to build your own schedule with hours available any time between 8 AM EST and 12 AM midnight EST, Monday through Sunday. However, a minimum of 25 hours per week is required, allowing you to work more should you choose. You will also receive continuous support throughout your performance as you will be assigned a Subject Matter Expert (SME) during live calls, as well as a Marketplace Performance Specialist (MPS) to advocate for you.

Certification Process

The certification process to become a TurboTax Product Expert is both advantageous and structured. Certification takes place over the course of three days and is vital for ensuring you have the knowledge and skills necessary to assist customers effectively. This continuous support provided by your SME indicates that company values are focused on employee development and empowerment.

Application Details

If you are interested in working with TurboTax as a Remote Customer Support Specialist, the position is open for applications, with emphasis on cultivating a support-oriented approach during customer interactions. The company encourages individuals who thrive on collaboration, empathy, and communication to apply. Getting started with this role means taking a significant step towards positively impacting the customer experience for TurboTax users.

Overall, the Remote Customer Support Specialist position at TurboTax presents a unique opportunity to work from home while providing valuable assistance to customers, earning a competitive wage, and enjoying flexible scheduling. This role is well-suited for motivated individuals eager to engage with customers and contribute to improving their experiences. Start working from home today!

This job offer was originally published on himalayas.app