The Programs Support Officer position is offered by 24x7 Direct, a remote job role that emphasizes the importance of having experience in professional education and training, higher education, or tertiary education. This position requires candidates who can adapt to flexible working hours to support teams primarily in Australia and the UK.
Job Location
This role is listed as being remote, specifically targeted towards candidates located in the United States. The flexibility of this position allows for work from home, appealing to a wide range of applicants across the nation.
Responsibilities
The overarching responsibility of the Programs Support Officer is to facilitate the effective planning, delivery, and reporting of educational programs. The role encompasses the following key duties:
Program Delivery and Coordination (80%)
Assist with the preparation, planning, and execution of program delivery schedules.
Maintain and update the Programs Calendar in conjunction with project lists on Asana, ensuring all tasks are tracked effectively.
Coordinate with universities and industry partners to manage post-sale requirements, including student recruitment and program reporting.
Lead student mentorship recruitment for various projects and ensure all technical configurations and testing are completed.
Collaborate with the Projects team to prepare venues and facilitation needs for program launches.
Engage with the technical team for bug reporting and continuous improvements in tech tools used for program delivery.
Report weekly program updates and flag any issues promptly to the Programs team.
Work alongside various departments (Programs, Design, Customer Success, and Tech) to enhance program experiences and processes.
Engage in additional projects related to Customer Success and/or Learning Design, contributing as a sys-admin user.
Oversight of special projects that enhance program outreach, including creating promotional content for social media.
Required Skills
Candidates interested in this role are expected to possess several core skills:
A minimum of 1 year of professional experience in educational roles or student support, particularly in Graduate Recruitment, Learning and Development, or integrated student experience roles.
An energetic, entrepreneurial spirit with a capacity to learn and adapt quickly.
Strong communication, presentation, and teamwork skills.
The desire to thrive in a structured working environment, balancing multiple responsibilities and adapting to changes as needed.
Relevant tertiary qualifications are highly regarded - candidates with backgrounds in customer success, management consulting, or marketing & communications are encouraged to apply.
Experience with STEM programs is considered a plus.
Work Environment and Expectations
This is a full-time position, meaning candidates must adhere strictly to set working hours. The company places importance on professional accountability as follows:
Candidates will be required to maintain a consistent shift schedule, using time-tracking software during working hours.
Active participation in online team meetings and client calls is necessary, with the expectation for individuals to keep their cameras on during such sessions.
Each employee should treat this role as a long-term commitment rather than part-time or freelance work.
Salary and Benefits
The salary for this role is PHP 35,000 monthly, payable bi-monthly. Additional financial benefits include:
Extra compensation for any overtime worked and on Philippine public holidays.
After a probationary period of 6 months, employees can enjoy various benefits:
10 days of annual leave and 5 sick leave days
Health maintenance organization (HMO) coverage post-probation
13th Month Pay after 30 days of employment
Annual Salary Review to ensure compensation remains competitive.
A laptop will be provided after the initial 30 days of employment.
While this is a permanent work-from-home position, employees are expected to have their own reliable internet connection.
Shift Timing
The standard working hours for this role are 7 AM to 4 PM Philippine time, Monday to Friday. Occasionally, staff may have to work with flexible timings to provide coverage for teams in AU and the UK, from 4 PM to 1 AM Philippine time.
Conclusion
The role of the Programs Support Officer at 24x7 Direct offers a unique opportunity for dedicated individuals ready to embrace a structured, full-time remote position in education and training. If you meet the requirements and are looking for a stable job that values commitment and professionalism, consider applying for this position.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
