PostgreSQL Database Support Engineer - AMERICAS

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Overview of the Role

The position of PostgreSQL Database Support Engineer at Percona is an exciting opportunity for individuals who relish in solving complex database challenges. Percona Support is recognized as a global team of elite engineers who are dedicated to understanding intricate database behaviors and assisting customers in improving their overall database infrastructures. This role presents a unique opportunity to work with some of the industry’s most knowledgeable database experts who are teammates, friends, and mentors.

This position is tailored specifically for professionals operating within the Americas time zone and provides a chance to engage in a stimulating work environment, promising development paths, and the ability to resolve real-world database issues for customers.

Key Responsibilities

In this role, the successful candidate will focus on helping database administrator (DBA) teams when expert assistance is required. The principal responsibilities include:

• Gathering Data: Collecting relevant information to understand the issues faced by customers.
• Troubleshooting and Analysis: Investigating problems to provide detailed analysis and recommendations in a clear format, through email, voice, or instant messaging.
• Problem Resolution: Addressing serious, production-impacting issues through direct interactions, including screen-sharing sessions, to ensure rapid issue resolution.
• Content Creation: Authoring blog posts on compelling topics for the open-source community, answering questions in forums, updating the customer-facing knowledge base, and leading webinars to disseminate information and solutions.

Required Skills

To qualify for the position of PostgreSQL Database Support Engineer, applicants should possess the following:

• Hands-on expertise with PostgreSQL and familiarity with PostgreSQL's provided tools and contribution modules.
• Skilled understanding of the PostgreSQL ecosystem's tools, performance tuning, query optimization, and index tuning.
• Knowledge of backup solutions like pg_basebackup, pgBackRest, and WAL-G, along with an understanding of Point-in-Time Recovery.
• Familiarity with high availability solutions, including replication and proxy technologies.
• Experience with Linux-based systems and the ability to troubleshoot issues methodically.
• Enthusiasm for staying updated with new technologies and self-taught learning.
• Professional experience working with customers and using English for communication.

Desirable Skills:

Candidates who possess additional skills will stand out in the selection process, such as:

• Knowledge in MySQL and Open Source Community contributions.
• Proficiency in tools like Patroni, Stolon, and knowledge of cloud services including AWS, Azure, and GCP.
• Familiarity with monitoring tools, configuration management solutions like Ansible, and SQL techniques including concepts of window functions.
• Advanced proficiency in Linux troubleshooting tools and experience with C programming.

Work Environment

Percona is committed to fostering a remote-only workforce, which means that employees can work from virtually anywhere, provided they have a stable internet connection. This flexibility opens the door for diverse talent to apply, making it a truly global opportunity.

The company prides itself on maintaining a collaborative, highly-engaged culture that values input from all employees and encourages innovative thinking. The work culture emphasizes work-life balance, providing benefits that cater to individual employee needs, including:

• Flexible work hours
• Generous paid time off programs
• Career development funds for training, certifications, and conference participation
• Ongoing connectivity allowances
• Opportunities for employee equity and participation in advocacy programs like the Percona Adventure Team and social responsibility initiatives through the PAVE volunteering program.

Salary Information

While the specific salary for the PostgreSQL Database Support Engineer position is not disclosed in the available text, positions of this nature, especially in a global tech company like Percona, often offer competitive remuneration along with substantial benefits and development opportunities.

Conclusion

If you are excited by the prospect of collaborating with a leading tech company known for its excellence in the open-source database space, then this position at Percona may be ideal for you. The opportunity to work with top professionals while contributing to innovative solutions is a hallmark of this role. Percona welcomes you to connect and explore the value you can bring to their team!

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