People Operations Associate

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People Operations Associate at Monzo

Monzo, a leading digital bank known for its innovative approach and commitment to financial inclusion, is looking for a People Operations Associate. This position is an exciting opportunity to contribute to a team dedicated to reshaping the banking experience and enhancing employee engagement. The role is fully remote, and candidates from the UK are encouraged to apply.

Company Overview

Monzo's mission is to make money work for everyone. Eschewing traditional banking's confusing and complicated nature, Monzo aims to create a more straightforward and transparent financial service. Since its inception over a decade ago, Monzo has expanded its product offerings considerably. It now provides personal and business bank accounts, joint accounts, youth accounts, and credit cards. Monzo also enables its customers to save, invest, and manage their pensions, all while emphasizing a strong commitment to customer service and financial education.

Role Overview

As a People Operations Associate, you will play a significant role in supporting Monzo's People Operations team. This team is responsible for curating excellent employee experiences by streamlining core people processes. The position requires managing various aspects of the employee lifecycle, including onboarding, offboarding, and general administrative tasks related to employee status changes.

Key Responsibilities

Your day-to-day responsibilities will fall under several categories:

Managing Core People Processes:

• You will administer changes in people systems and sign up for employee benefits.
• You will be charged with issuing contractual change letters and managing the offboarding process.
• Issuing employment references and addressing pay queries will also be part of your duties.
• You will manage caregiver leave and respond to general inquiries from employees (referred to as Monzonauts).

Auditing & Controls:

• Conducting regular audits for core people processes to ensure compliance and accuracy in documentation is vital.
• You’ll carry out data audits to maintain the integrity of employee information.
• You will check critical documentation such as employment contracts and right-to-work documents.

Process Design & Improvement & Projects:

• You will be involved in designing new core people processes and improving existing ones.
• Producing and continually enhancing documentation for these processes will be part of your role.
• Your support will extend to People Partners, Reward squads, and Hiring squads on broad people projects.

Candidate Requirements

Monzo is seeking candidates who possess the following skills and abilities:

• Prioritization Skills: You will manage a high volume of tasks and queries with varying levels of importance, adhering to service level agreements (SLAs).

• Attention to Detail: Given the sensitive nature of the work, accuracy is paramount when processing systems changes and documentation.

• Strong Communication Skills: As the first point of contact for many employee inquiries, your role is to ensure a positive experience for all Monzonauts.

Salary and Benefits

• Monzo offers a competitive salary of circa £34,000 along with stock options and a range of additional benefits.
• The company promotes a flexible working environment, allowing employees to work hours that suit their personal and professional needs.
• Each employee receives a personalized learning budget of £1,000 annually for training courses, books, and conferences.
• Monzo prioritizes diversity and inclusion within its workforce, ensuring equal opportunities and support for every individual.

Interview Process

Monzo's interview process is structured yet flexible, typically involving:

• A 30-minute call with a recruiter.
• A full interview loop which includes an hour-long behavioral interview and another hour focused on role-specific questions.
• The process generally spans 4-6 weeks, accommodating candidates' availability.

Company Culture and Commitment to Diversity

Monzo recognizes the importance of creating an inclusive and diverse workplace. The company values employee input and works rigorously to ensure everyone has the necessary support to thrive. This commitment is integral to their mission of making money work for all.

Summary of the opportunity: As a People Operations Associate at Monzo, you will contribute to a dynamic team dedicated to improving employee experiences while working in a fully remote role. With a competitive salary and a strong emphasis on learning and personal development, the position offers a great balance for anyone looking to make an impact in Human Resources.

This job offer was originally published on remotive.com