Patient Service Representative

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Overview

The Patient Service Representative position at MedBridge Healthcare LLC is designed for individuals who can play a pivotal role in patient insurance authorization and scheduling while offering high-quality customer service. MedBridge is noted for being a prominent provider of sleep laboratory management services and sleep therapy, focusing on patient needs through comprehensive solutions.

Company Background

MedBridge Healthcare is known for its advanced patient care techniques and collaborations with various healthcare institutions. They aim to streamline the processes around sleep disorders, ensuring that every patient receives the attention and treatment necessary for their condition.

Job Position

The Insurance Authorization and Scheduling Specialist is a key player within MedBridge, blending technical skills with interpersonal abilities. As a remote role, the employee must maintain professional standards and productivity. The position is suited for candidates living in specific states and following Eastern Standard Time (EST). Flexibility in hours is limited, and candidates should be prepared for a schedule from Monday to Friday, 11 AM to 7:30 PM.

Responsibilities

The responsibilities of the Patient Service Representative include the following:

• Insurance Authorization:
  • Verify patient insurance and secure necessary referrals.
  • Maintain meticulous records within the system, updating patient information regularly.
  • Conduct online benefits verification and authorization requests.

• Scheduling Duties:

  • Answer incoming patient calls, assisting in patient intake and appointment scheduling.
  • Collect and accurately input patient demographic data into the Electronic Medical Records (EMR) system.
  • Communicate effectively with patients about appointments and preparation requirements.

• Professional Expectations:

  • Adhere to strict organizational standards while maintaining attention to detail in all tasks.
  • Complete a probation period of 90 days without tardiness or missed days.
  • Handle high-stress situations with professionalism to ensure patient satisfaction.

Required Skills

Candidates interested in applying should possess the following qualifications:

• A high school diploma or General Educational Development (GED) is mandatory.
• At least one year of experience in insurance pre/authorization including familiarity with medical terminology and insurance processes.
• Exceptional verbal and written communication skills are essential for effective interaction with patients and team members.
• Strong attention to detail and organizational skills.
• A reliable home office setup equipped with internet access is necessary.
• A proven history of excellent attendance in previous employment roles.

Benefits

MedBridge Healthcare offers a competitive benefits package for its employees, which includes:

• Comprehensive health, dental, and vision insurance.
• Generous paid time off to promote a healthy work-life balance.
• A 401(k) plan with company matching to help employees save for retirement.
• Additional benefits tailored to improve employee satisfaction and quality of life.

Equal Employment Opportunity

MedBridge Healthcare is committed to fostering an inclusive environment and provides equal employment opportunities to all individuals without regard to factors such as race, color, religion, ethnicity, gender, age, disability, sexual orientation, gender identity, veteran status, or any legally protected status.

Conclusion

The Patient Service Representative role at MedBridge poses an attractive opportunity for individuals with the right mix of skills in customer service and healthcare processes. Working from the comfort of home while contributing to an essential service can be fulfilling, especially in enhancing the quality of patient care for those dealing with complex sleep-related health issues. If you meet the requirements and share a passion for helping others, this position could be a great fit for you.

This job offer was originally published on himalayas.app