Mortgage Case Manager

Related keywords: assistant remote jobcustomer success manager remote jobcustomer service remote job part time

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Job Overview

The position of Mortgage Case Manager is being offered by MaxAd Fixed Fee Recruitment. Located in Hornchurch, Greater London, UK, this role primarily focuses on providing exceptional administrative support to a skilled team of professional mortgage advisers. The company prides itself on its strong track record in delivering unparalleled customer service and specializes in an array of retail customer mortgages, alongside business to business solutions.

The selected candidate will play a critical role in assisting clients in navigating their property ambitions, working closely with both internal and external mortgage and protection advisers. The position emphasizes a supportive environment where administrative efficiency and customer communication are paramount.

Responsibilities

As a Mortgage Case Manager, your key responsibilities will include:

• Managing all aspects of mortgage administration, from the initial 'decision in principle' to mortgage completion. This includes keying mortgage applications, chasing lenders, and third parties, conducting diligence checks, and reviewing documents.

• Updating and liaising with clients and advisers throughout the mortgage application process to ensure a seamless experience.

• Administering mortgage applications with a keen attention to detail and efficiency to foster excellent customer experiences.

• Investing time in building knowledge about lenders and their processes to align with the company’s commitment to delivering excellent customer service.

Skills and Experience Required

Ideal candidates should have:

• Previous experience as a mortgage case manager or in a similar administrative role, particularly familiarity with mortgage lenders and their requirements.

• A highly organized approach with a structured methodology in managing administrative tasks.

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• A strong commitment to delivering high-quality customer service and the capability to work collaboratively as part of a team.

• Proficiency in using a range of electronic systems and software.

Compensation and Benefits

The role offers a competitive salary of up to £30,000, supplemented by a quarterly bonus scheme based on processed cases. Moreover, you will be part of a company benefits scheme, which includes Wellhub and Sodexo discount schemes.

Flexibility in working hours and a hybrid work model may be available for the right candidate, allowing for a better work-life balance. The company is committed to providing full training and growth opportunities in a rapidly developing technology environment that supports case processing.

Career Development Opportunities

This position not only serves as an immediate job opportunity but also provides a strong foundation for individuals looking to build a long-term career in the mortgage industry. The company presents pathways to advance into other positions, such as Mortgage Adviser, Mortgage Research Assistant, and Compliance Supervisor.

Conclusion

In summary, the Mortgage Case Manager position at MaxAd Fixed Fee Recruitment offers a great opportunity for those looking to be part of a supportive team focused on customer success in the mortgage sector. With an attractive salary, flexible work options, and excellent prospects for growth within the industry, this role can be a significant stepping stone in your career journey.

If you believe you meet the criteria and are eager to contribute to a flourishing company that values its employees, consider applying for this dynamic role now!

This job offer was originally published on jooble.com