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The job opening for a Mobile Development Specialist at Getinz involves becoming a part of the IT Service Management team as a ServiceNow Specialist/Senior Associate. This is a full-time position that offers the flexibility of remote work. The role is designed for candidates with at least 3 years of experience in mobile development and ServiceNow applications, specifically focusing on areas like Gen AI, IT Service Management (ITSM), and AI-integrated solutions.
This position is remote but can also accommodate candidates based in Kochi, Chennai, or Pune in India. Working from these cities can also facilitate better communication and collaboration with the team, should it be required to meet in person.
Candidates should prepare to undertake a wide array of responsibilities:
Now-Mobile & Agent App Development: Developing, customizing, and maintaining ServiceNow’s Now-Mobile and Agent applications, aimed at optimizing user experience across platforms.
Gen AI Implementation: Integration and management of Gen AI capabilities such as Now Assist and AI Agents for intelligent support services.
Predictive Intelligence: Utilizing features of Predictive Intelligence to drive automation and improve decision-making across IT service workflows.
Virtual Agent Configuration: Development and management of Virtual Agents to facilitate self-service and task automation initiatives.
AI in ITSM: The integration of AI functionalities within various ITSM modules such as Incident Management to enhance service operations.
Knowledge Management: Establishment of a robust knowledge base to encourage proactive resolution and self-service options for users.
Dynamic Translation: Support for multilingual communication requirements through dynamic translation services.
HR Service Delivery: Collaborating with HR teams to enhance case and request management through HR Service Delivery modules.
Asset Management: Overseeing asset tracking and lifecycle management to ensure accurate reporting.
Customization & Configuration: Customizing workflows and user interface elements according to business needs and requirements.
To qualify for this position, candidates must possess a minimum of 3 years of practical experience with ServiceNow applications including Now-Mobile, Agent apps, ITSM processes, and AI-related modules.
Candidates should have strong competencies in Gen AI integration, Predictive Intelligence, and configuring Virtual Agents.
An in-depth understanding of ITSM standards and service best practices is crucial.
Experience with modules such as Knowledge Management, Asset Management, and HR Service Delivery is required.
Candidates must demonstrate proficiency in ServiceNow scripting (specifically JavaScript), UI Policies, Business Rules, and Flow Designer.
Good analytical and communication skills, as well as the ability to work independently in a remote environment, are essential.
A Bachelor's degree in a relevant field (Computer Science, Information Technology, etc.) is preferred.
Certification as a ServiceNow Certified System Administrator (CSA) is mandatory, while being a ServiceNow Certified Application Developer (CAD) is a preferred qualification.
Familiarity with integration tools like REST/SOAP, Web Services, and MID Servers will enrich a candidate's profile.
While specific salary details have not been disclosed in the job description, candidates can expect a competitive salary typical for full-time positions in software development, especially in a specialized domain like mobile development and IT service management. Additional benefits may include flexible working hours, opportunities for professional development, and the possibility of collaborating on enterprise-level AI solutions within ServiceNow.
This role at Getinz presents an exciting opportunity for tech-savvy individuals keen to enhance performance in the IT Service Management landscape. By merging mobile development expertise with emerging AI technologies, the ServiceNow Specialist position aims at driving service delivery efficiencies while offering a great avenue for career growth. Candidates who meet the outlined qualifications and are passionate about mobile application development are encouraged to apply and contribute to innovative solutions in the remote work environment.
This job offer was originally published on himalayas.app
May 2, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
